Senior Motor Claims Handler (Remote)

IDEX Consulting Ltd.; Kirkcaldy; Remote; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Remote working opportunity

Professional working environment

Job summary

IDEX Consulting is seeking an experienced Claims Handler to join a well-established UK insurance group. The role is primarily remote with an office base in Kirkcaldy and a focus on motor liability claims within a broad commercial claims portfolio.

You will manage notifications through settlement, liaising with insurers, loss adjusters and solicitors while delivering high-quality client service in a flexible remote setup.

Qualifications

• Previous experience within a commercial insurance claims environment.
• Strong experience handling motor liability claims.
• A good understanding of insurance policy coverage and liability.
• Experience dealing with insurers, loss adjusters and/or solicitors.
• Strong negotiation and communication skills.
• Excellent organisational skills and the ability to manage competing priorities.
• A client-focused approach.
• The ability to work independently in a remote environment while remaining an effective team player.

Responsibilities

• Manage a portfolio of commercial insurance claims from first notification through to settlement.
• Handle predominantly motor liability claims, with exposure to a range of commercial risks.
• Deal with third parties, insurers, loss adjusters, solicitors and other stakeholders throughout the claims process.
• Assess claims circumstances, policy coverage and liability.
• Negotiate settlements where appropriate and ensure claims are progressed efficiently.
• Maintain accurate and comprehensive claims records.
• Provide regular updates to clients and manage expectations throughout the claims journey.
• Identify potential coverage, liability or fraud issues and escape where appropriate.
• Ensure claims are handled in accordance with regulatory, company and insurer requirements.
• Contribute to delivering an excellent client experience.

Skills

Commercial insurance claims

Motor liability claims

Negotiation

Communication

Organisational skills

Autonomy

Remote work

Client-focused approach

Job description

IDEX Consulting is seeking an experienced Claims Handler to join a well-established UK insurance group. The role is primarily remote with an office base in Kirkcaldy and a focus on motor liability claims within a broad commercial claims portfolio.

You will manage notifications through settlement, liaising with insurers, loss adjusters and solicitors while delivering high-quality client service in a flexible remote setup.