Senior Middleware Platform Engineer | Production Reliability

Mastercard; Camden Town; On-site; GBP 65,000 - 80,000; Full time

Job summary

The Middleware team at Mastercard provides operational support to ensure stability, availability and performance of payment and enterprise platforms. The role focuses on Production Platform Administration (PPA) with on-call duties, change implementation and collaboration with the OPA team to deliver BAU activities.

You will monitor and resolve production incidents, support key payment and integration platforms, and contribute to documentation and continuous improvement while upholding security

Qualifications

• Experience supporting enterprise middleware and production platforms in a mission-critical environment.
• Knowledge of Oracle WebLogic Server administration and support.
• Familiarity with Tivoli technologies is highly desirable.
• Experience supporting SWIFT messaging systems and services.
• Knowledge of GoAnywhere MFT platforms.
• Strong troubleshooting and problem-solving skills across middleware and integration environments.
• Ability to work effectively in a fast-paced operational environment with competing priorities.
• Strong communication and collaboration across technical and business teams.

Responsibilities

• Provide primary support for Middleware Production Platform Administration activities.
• Participate in an on-call support rota, including weekday and weekend coverage.
• Support and implement live production changes per change management processes.
• Partner with the Operations and Platform Administration team to deliver BAU activities.
• Monitor, troubleshoot, and resolve production incidents to ensure service availability.
• Support critical payment and integration platforms, ensuring SLAs are met.
• Contribute to operational documentation, knowledge sharing, and process improvement.

Skills

Middleware production support

Incident resolution

SLA adherence

Production platform troubleshooting

Cross-team collaboration

Tools

Oracle WebLogic Server

Tivoli

SWIFT messaging systems

GoAnywhere MFT

Job description

The Middleware team at Mastercard provides operational support to ensure stability, availability and performance of payment and enterprise platforms. The role focuses on Production Platform Administration (PPA) with on-call duties, change implementation and collaboration with the OPA team to deliver BAU activities.

You will monitor and resolve production incidents, support key payment and integration platforms, and contribute to documentation and continuous improvement while upholding security