Senior Microsoft 365 Lead – Global IT Ops (Hybrid)

Aggreko; Glasgow; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Pension plan

Bonus scheme

Life Assurance

Generous holidays

Discounts & perks

Employee Assistance Programme

Certification funding

Job summary

Aggreko in Glasgow is seeking a Senior Analyst – Microsoft 365 to join our Modern Collaboration team within IT Operations. You will deliver global Microsoft 365 support from our Glasgow office in a hybrid environment, leading technical excellence for over 7,000 users worldwide.

You will provide expert administration and governance across Teams, Exchange Online, SharePoint Online, and OneDrive while driving service improvements and complex project delivery.

Qualifications

• Experienced Microsoft 365 professional in complex enterprise environments.
• Proven senior escalation point for Teams, Exchange Online, SharePoint Online, OneDrive.
• Experience leading service improvements and technical change initiatives.
• Ability to translate business needs into practical Microsoft 365 solutions.

Responsibilities

• Provide expert administration, support, and optimisation of Microsoft 365 services across a global enterprise environment.
• Act as the senior technical escalation point for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related services, resolving complex incidents and problems.
• Lead root cause investigations and problem management activities, driving preventative actions and continuous service improvement.
• Define and maintain Microsoft 365 governance, technical standards, documentation, and operational processes that support a secure and scalable environment.
• Drive service enhancements aligned to the Microsoft 365 roadmap, improving security, compliance, user experience, adoption, and platform resilience.
• Translate business and technical requirements into practical, secure, and supportable Microsoft 365 solutions.
• Lead the delivery of Microsoft 365 projects, migrations, service transitions, and technical change initiatives.
• Partner with business stakeholders, vendors, and technical teams to deliver successful outcomes, manage risk, and communicate complex technical concepts clearly.
• Use service health, performance, and usage insights to identify opportunities for optimisation and innovation across the Microsoft 365 estate.
• Provide technical leadership, mentoring, and knowledge sharing to colleagues, helping to strengthen team capability and promote best practice.

Skills

Microsoft 365

Technical leadership

Root cause analysis

Service improvement

Stakeholder collaboration

Tools

Teams

Exchange Online

SharePoint Online

OneDrive

Microsoft Copilot

Governance

Security & Compliance

Job description

Aggreko in Glasgow is seeking a Senior Analyst – Microsoft 365 to join our Modern Collaboration team within IT Operations. You will deliver global Microsoft 365 support from our Glasgow office in a hybrid environment, leading technical excellence for over 7,000 users worldwide.

You will provide expert administration and governance across Teams, Exchange Online, SharePoint Online, and OneDrive while driving service improvements and complex project delivery.