Senior MI Analyst – Connected Mobility

Motability Operations Ltd; West of England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Motability Operations Ltd is seeking a Senior MI Analyst specialising in Connected Mobility to join the Customer Services MI team. You will lead analytical work on connected vehicle data, turning it into actionable insight that supports customer outcomes and commercial decisions.

In this hands-on role you will develop reporting, investigate trends and collaborate with data and product teams to shape how Connected Mobility data drives value across the business.

Responsibilities

• Lead analytical work on connected vehicle data to generate actionable insights.
• Develop reporting and analytical products for the Connected Mobility domain.
• Investigate trends in data and translate findings into recommendations.
• Collaborate with data, product and operational stakeholders to maximise business value.

Job description

Connected Mobility is transforming the way Motability Operations understands and manages its fleet, using connected vehicle data such as vehicle health, mileage and diagnostic information to improve customer experience, operational efficiency and commercial outcomes.

We're looking for a Senior MI Analyst specialising in Connected Mobility to join the Customer Services MI team. Reporting to the MI Partner Team Manager, you'll take the analytical lead for Connected Mobility within CSMI, helping turn a growing and increasingly valuable source of vehicle data into actionable insight and measurable business value.

This is a hands-on analytical role. You'll work with large and complex datasets, develop reporting and analytical products, investigate emerging trends and use connected vehicle data alongside our wider customer and operational data to build a more complete understanding of our customers and fleet.

You'll be expected to go beyond responding to requests. You'll proactively identify opportunities within the data, ask the right questions and translate your findings into clear recommendations that can improve customer outcomes, reduce cost and support better operational and commercial decisions.

As the senior analyst in this space, you'll also help shape how Connected Mobility data is used across CSMI and the wider business, working closely with the Connected Mobility product team, data and technology colleagues and operational stakeholders.