Senior Messaging Engineer

JR United Kingdom; Preston; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading company is seeking a Senior Messaging Engineer to manage and develop Unified Communication technologies. This role involves collaborating with management to enhance service availability and ensuring compliance with Information Security and Governance requirements. Candidates should have experience with Microsoft Exchange and Teams and a strategic mindset to align IT with business objectives.

Qualifications

• Experience as a 3rd line Unified Communications Engineer.
• Skilled in delivering and implementing Microsoft Exchange, Online and On-Premise.
• Ability to work to deadlines with a pragmatic approach to administration and governance.

Responsibilities

• Maintaining and managing core UC services and implementing improvements.
• Collaborating to design, develop, and administer collaboration services.
• Participating in system testing and lifecycle management.

Skills

Unified Communications

Microsoft Exchange

Microsoft Teams

Cisco Ironports

MDM technologies

Strategic planning

Governance

Risk management

Job description

Who we are looking for

A Senior Messaging Engineer who will actively manage, support, and develop Unified Communication (UC) technologies across the business.

You will contribute to engineering and architecture disciplines by utilizing your knowledge to plan, build, deploy, and support new and existing UC technologies.

You will collaborate with other teams to proactively monitor system performance, addressing and resolving issues to maintain and improve service availability, leading to an enhanced user experience.

You will contribute to planning discussions on IT investments, ensuring solutions and systems align with Information Security and Governance requirements.

This role is eligible for the company's hybrid working from home policy.

Preferred skills and experience

• Experience as a 3rd line Unified Communications Engineer.
• Experience designing, configuring, and implementing solutions within an organization.
• Skilled in delivering, implementing, and supporting Microsoft Exchange, both Online and On-Premise.
• Skilled in supporting Microsoft Teams.
• Experience maintaining, supporting, and managing Cisco Ironports such as ESA.
• Experience supporting MDM technologies, preferably Workspace One.
• Experience in strategic planning and decision-making to align IT with business objectives.
• Ability to understand and deliver tasks and projects to business standards.
• Ability to work to deadlines with a pragmatic approach to administration, governance, and risk.

Main Responsibilities

• Maintaining and managing core UC services and implementing improvements as necessary.
• Collaborating with IT management and other groups to design, develop, deploy, and administer collaboration services.
• Participating in product evaluations, system testing, and lifecycle management.
• Enforcing security controls when enabling new UC applications and features, with proper documentation and maintenance.
• Participating in scheduled and unscheduled system maintenance, including change management and off-hours support.
• Maintaining a UC Service Catalogue with service definitions and technologies used.
• Enforcing governance of UC applications and features according to ISG standards.
• Setting up UC applications, features, technical designs, standards, and process documentation.

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