Senior Messaging Engineer (Manchester)

JR United Kingdom; Manchester; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Messaging Engineer to enhance Unified Communication technologies. In this dynamic role, you will manage and support core UC services, ensuring system performance and availability. Collaborating across teams, you'll implement improvements and enforce security protocols while contributing to strategic planning. This position offers the flexibility of hybrid working, making it ideal for those looking to balance professional and personal commitments. Join a forward-thinking company where your expertise will shape the future of communication technologies.

Qualifications

• Experience as a 3rd line Unified Communications Engineer.
• Skilled in delivering and supporting Microsoft Exchange and Teams.

Responsibilities

• Maintain and manage core UC services and implement improvements.
• Work with IT management to design and administer collaboration services.

Skills

Unified Communications Engineering

Microsoft Exchange

Microsoft Teams

Cisco Ironports

MDM Technologies

Strategic Planning

Governance and Risk Management

Job description

Job Title: Senior Messaging Engineer

Location: Manchester, United Kingdom

Company: bet365

Job Category: Other

EU work permit required: Yes

Job Description:

Who we are looking for

A Senior Messaging Engineer who will actively manage, support, and develop Unified Communication (UC) technologies across the business.

You will contribute to engineering and architecture disciplines by utilizing your knowledge to plan, build, deploy, and support new and existing UC technologies.

You will collaborate with other teams to proactively monitor system performance, address, and resolve issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.

You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.

This role is eligible for the company’s hybrid working from home policy.

Preferred Skills and Experience:

• Experience as a 3rd line Unified Communications Engineer.
• Experience designing, configuring, and implementing solutions within an organization.
• Skilled in delivering, implementing, and supporting Microsoft Exchange, both Online and On Premise.
• Skilled in supporting Microsoft Teams.
• Experience maintaining, supporting, and managing Cisco Ironports such as ESA.
• Experience supporting MDM technologies, preferably Workspace One.
• Experience in strategic planning and decision-making to align IT with business objectives.
• Ability to understand and deliver tasks and projects to business standards.
• Ability to work to deadlines with a pragmatic approach to administration, governance, and risk.

Main Responsibilities:

• Maintaining and managing core UC services and implementing improvements.
• Working with IT management and other teams to design, develop, deploy, and administer collaboration services.
• Participating in product evaluations, system testing, and product lifecycle management.
• Enforcing security controls when enabling new UC applications and features, and documenting processes.
• Participating in system maintenance, change management, and support activities.
• Maintaining a UC Service Catalogue with service definitions and technologies.
• Enforcing governance of UC applications and features per ISG standards.
• Setting up UC applications, technical designs, standards, and documentation.

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