Senior Messaging Engineer

JR United Kingdom; Leeds; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in unified communications is seeking a Senior Messaging Engineer in Leeds to manage and enhance UC technologies. This role involves collaborating with IT teams to maintain system performance, ensure service availability, and meet security governance standards while implementing Microsoft and Cisco solutions. The position offers opportunities for strategic planning and contributes to an improved user experience under a hybrid working policy.

Qualifications

• Experience working as a 3rd line Unified Communications Engineer.
• Skilled in delivering and supporting Microsoft Exchange and Microsoft Teams.
• Experience in strategic planning and decision making to align IT with business objectives.

Responsibilities

• Managing core UC services and providing necessary improvements.
• Collaborating with IT management to administer collaboration services.
• Enforcing security controls and documenting UC applications.

Skills

Unified Communications

Microsoft Exchange

Microsoft Teams

Cisco Ironports

MDM Technologies

Strategic Planning

Administration

Job description

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Senior Messaging Engineer, leeds, west yorkshire

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Client:

bet365

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Who we are looking for

A Senior Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business.

You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.

You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.

You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.

This role is eligible for the Company’s hybrid working from home policy.

Preferred skills and experience

• Experience working as a 3rd line Unified Communications Engineer.
• Experience in designing, configuring and implementing solutions within an organisation.
• Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
• Skilled in supporting Microsoft Teams.
• Maintaining, supporting and managing Cisco Ironports such as ESA.
• Maintaining, supporting and managing MDM technologies, preferably Workspace One.
• Experience of strategic planning and decision making to align IT with business objectives.
• Ability to understand and deliver tasks and projects to our business standards.
• Ability to work to deadlines with a pragmatic approach to administration, governance and risk.

Main Responsibilities

• Maintaining and managing our core UC services and providing improvements where necessary.
• Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
• Participating in product evaluations, system testing and product lifecycle management.
• Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
• Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
• Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
• Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
• Setting up all UC applications and features, technical designs, standards and process documentation.

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