Senior Membership Coordinator (Maternity Cover)

Membershipbespoke; Coventry; Hybrid; GBP 27,000; Full time

Job summary

Membershipbespoke is seeking a Senior Membership Coordinator for a 12-month maternity cover in Coventry. This role involves leading the membership team, engaging with stakeholders, and maintaining operational excellence in member services. The ideal candidate will have significant administrative experience, strong leadership skills, and a 'customer-first' mindset. This position is hybrid with a competitive salary of £27,000 per annum.

Benefits

Flexible hybrid working

Supportive, values-driven team culture

Varied and autonomous role

Qualifications

• Minimum 5 years' administrative experience.
• Strong leadership and communication skills.
• Proven ability to manage systems (CRM, CMS).

Responsibilities

• Supervising and coaching a Membership Administrator.
• Managing onboarding for new and associate members.
• Acting as first point of contact for member queries.

Skills

Leadership

Communication

Attention to detail

IT literacy

Customer service

Tools

CRM

CMS

HTML

Job description

Senior Membership Coordinator
12-Month Maternity Cover
Coventry-based | Office: Mon–Thurs | WFH: Fridays
£27,000 per annum
Start Date: 4th August 2025

Are you a highly organised, people-focused professional with strong leadership experience and a passion for delivering exceptional membership services? We are seeking a Senior Membership Coordinator for a 12-month maternity cover role to oversee the membership offering.

About the Role

You’ll play a central role in delivering first-class service to members, leading the Membership Administrator, and driving operational excellence across key membership functions. This is a varied and rewarding position offering the opportunity to engage with senior stakeholders, manage high-quality communications, and maintain vital systems.

Key responsibilities include:

• Supervising and coaching a Membership Administrator

• Acting as first point of contact for member queries

• Managing onboarding for new and associate members

• Leading internal systems and platforms (CRM, CMS, IT liaison, website updates)

• Supporting communications, member benefits, and committee liaison

• Coordinating staff onboarding, health & safety, and wellbeing initiatives

• Managing data integrity, directories, and CRM updates

• Supporting leadership with member presentations and reports

• Helping deliver a high standard of administration across the team

This is an ideal opportunity for someone who enjoys autonomy, is proactive by nature, and thrives in a collaborative and member-centric environment.

About You

We’re looking for a confident and capable administrator with:

• Minimum 5 years’ administrative experience

• Strong leadership and communication skills

• Proven ability to manage systems (CRM, CMS), with excellent IT literacy

• Attention to detail and a natural drive for process improvement

• Customer-first mindset and professional telephone manner

• Basic HTML knowledge desirable

• A team player with a hands-on, “can-do” attitude

What You’ll Get

• Salary: £27,000 p.a.

• Flexible hybrid working: Office Mon–Thurs (Coventry), WFH Fridays

• A supportive, values-driven team culture

• A varied and autonomous role where your work truly matters

Ready to Join Us?

This role starts on 4th August 2025, with a thorough handover and induction provided. If you’re ready to lead with purpose and play a key role in delivering outstanding membership value, we’d love to hear from you.

To apply to this role ofSenior Membership Coordinator please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.