Senior Medical Secretary - Float

HCA Healthcare UK; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Staff discounts

Flexible health and lifestyle benefits

Retailer discounts

Job summary

HCA UK is seeking an experienced Senior Medical Secretary to join our Float Secretary Team, providing support across a range of specialties and HCA Healthcare UK facilities within Central London.

This exciting role offers cross-cover and administrative support to consultants and clinical services across multiple locations, helping ensure smooth day-to-day operations while maintaining high standards of patient care.

Qualifications

• Proven experience as a Medical Secretary or Senior Medical Secretary in healthcare.
• Strong understanding of medical terminology and clinical processes.
• Excellent typing and audio-typing for confidential documentation.
• Strong communication, organisational and prioritisation skills.
• Flexible, collaborative approach across consultants, specialties and sites.
• Proficient IT skills and confidence with hospital systems and MS Office.

Responsibilities

• Provide comprehensive secretarial and administrative support to consultants and clinical teams, including audio-typing of clinical and non-clinical documents.
• Coordinate patient appointments, investigations, admissions and follow-up care across specialties.
• Prepare clinics by ensuring relevant correspondence, test results and patient records are up to date.
• Manage patient enquiries, inboxes and calls with professional, compassionate service.
• Arrange planned and urgent admissions and obtain test results, escalating urgent findings as needed.
• Maintain accurate patient records and ensure documentation complies with processes and standards.
• Prepare and manage dictated letters and clinical correspondence within agreed timescales.
• Contribute across sites and specialties to ensure continuity of service.

Skills

Experience as Medical Secretary

Medical terminology

Typing and audio-typing

Communication and organisation

Adaptability

IT skills / MS Office

Tools

Microsoft Office

Job description

Location: Central London (travel between various sites will be required)

Hours: Full time, 37.5 hours per week

Shift times: Monday to Friday, 09:00-17:00 (some flexibility will be required to cover clinics)

Contract: Permanent

We're looking for an experienced Senior Medical Secretary to join our Float Secretary Team, providing support across a range of specialties and HCA Healthcare UK facilities within Central London.

This is an exciting opportunity to join a highly skilled and collaborative team, providing cross-cover and administrative support to consultants and clinical services across multiple locations. You'll play a key role in ensuring the smooth day-to-day running of consultant practices, adapting to different specialties and departments while maintaining the highest standards of patient care and service delivery.

This role would particularly suit an experienced Medical Secretary who enjoys variety, thrives in a fast-paced environment, and can confidently build effective working relationships across multiple teams.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a support role, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What You’ll Do

• Provide comprehensive secretarial and administrative support to consultants and clinical teams, including audio-typing of clinical and non-clinical correspondence, reports and other sensitive documentation, maintaining confidentiality at all times.
• Support consultants and services across a variety of specialties, ensuring the smooth coordination of patient appointments, investigations, admissions and follow-up care.
• Prepare clinics by ensuring all relevant correspondence, test results, imaging, insurance information and patient records are available and up to date.
• Manage patient enquiries, inboxes and telephone calls, providing a professional, responsive and compassionate service to patients, consultants and multidisciplinary teams.
• Arrange planned and urgent admissions, request investigations and obtain test results, escalating abnormal or urgent findings where appropriate.
• Maintain accurate patient records and ensure all documentation is completed, filed and managed in line with established processes and standards.
• Prepare, distribute and manage dictated letters and clinical correspondence, ensuring documentation is completed accurately and within agreed timescales.
• Contribute flexibly across different sites, specialties and consultant practices, providing cross-cover and support as required to ensure continuity of service and meet operational demands.

What You’ll Bring

• Proven experience working as a Medical Secretary or Senior Medical Secretary within a healthcare environment.
• A strong understanding of medical terminology and clinical processes.
• Excellent typing, audio-typing and document production skills, with a high level of accuracy and attention to detail.
• Strong communication, organisational and prioritisation skills, with the ability to manage competing demands effectively.
• A flexible and collaborative approach, with the ability to adapt quickly to different consultants, specialties, locations and ways of working.
• Strong IT skills and confidence using a range of hospital systems and Microsoft Office applications.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.