Senior Marine Claims Adjuster

AIG; Manchester; On-site; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG is seeking a Senior Marine Claims Adjuster to lead complex marine liability and cargo claims handling for major blue‑chip clients. You will manage end‑to‑end claims, assess policy language and regulatory considerations, and work with underwriters and brokers to drive favorable outcomes.

You will mentor junior colleagues, contribute to training and best practices, and support the UK Head of Marine Claims with performance reporting and cross‑team initiatives.

Qualifications

• Experience handling Marine liability and cargo claims.
• Policy language interpretation skills.
• Awareness of legal/regulatory requirements for marine insurance.
• Experience acting on claims audits and process improvements.

Responsibilities

• Communicate progress and outcomes to stakeholders.
• Manage lead claims within authority levels.
• Coach junior team members and share technical guidance.
• Support performance reporting and ad-hoc projects.

Skills

Marine liability

Cargo claims

Policy language

ECF familiarity

Regulatory knowledge

Claims audits

Tools

ECF

Job description

About the Job

Join our team as a Senior Marine Claims adjuster handling claims for some of the largest and most well-established clients within the Marine industry with an opportunity to build your experience handling a wide variety of claims that comes with such as large book.

As a well-established Marine market, AIG has a broad and extensive underwriting portfolio covering most of the key aspects of Marine, namely Marine Liability, Transport and Logistics and Cargo. We are looking for an adjuster with a good grounding primarily in Marine Liability and/or Logistics and the experience and capability to handle what is predominantly a lead portfolio of claims. Alongside this, there is also opportunity to get involved in and exposure to managing our Cargo book of business.

Working in this team offers a unique opportunity to gain direct exposure managing claims for our large, blue-chip clients as part of our Multinational claims offering. This would sit alongside their responsibilities handling primarily lead claims for our well-established London Market portfolio.

The handling will start from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution, whilst mitigating indemnity and expense exposure. You will communicate developments and outcomes as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal, regulatory and compliance requirements.

How You Will Create An Impact

You act with speed, composure, compassion and knowledge to solve problems. As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. You are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Key responsibilities will include:

• Broad internal and external stakeholder communication where required.
• Contribute to maintenance of best practice procedures for Marine claims, consistent with global best practices.
• Handle Marine claims allocated within agreed level of authority limit.
• Feedback claims trend analysis to the team and internal stakeholders.
• Establish and maintain strong relationships with underwriters and other stakeholders relevant to the business such as clients and brokers.
• Attend claims reviews and travel, as required.
• Support the more senior adjusters in the team in the handling of larger, more complex claims where required.

• Provide technical guidance and coaching to more junior, less experienced members of the global Marine claims handling team.
• Support the UK Head of Marine Claims in claims performance orientated tasks and reporting as required.
• Support the UK Head of Marine Claims and wider team in ad-hoc projects as required.
• Assist in managing the day-to-day operational relationship/quality assurance issues with Shared Services where required.
• Support the wider team with TPA oversight and performance management
• Provide thought leadership through training and presentations to both internal and external audiences

What we are looking for

• A good level of experience and knowledge in handling: marine liability, third-party cargo or first party cargo claims. All areas are not essential, but general third-party claims experience is preferred.
• Policy language skills enabling accurate and consistent policy wording interpretation
• Experience of using ECF helpful but not essential
• A working knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd