Senior Marine Claims Adjuster

AXA UK; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

AXA UK is seeking a Senior Marine Claims Adjuster to manage marine claims, emphasizing technical skills and client relationships. The role requires experience in Marine Claims, ideally in Cargo, with responsibilities including claims management and data analysis in a fast-paced environment.

Benefits

Competitive Salary

30 days Annual Leave

Birthday Leave

10% Employer Pension Contribution

Private Health Insurance Medical Cover

Group Income Protection

Life Assurance Cover

Enhanced Parental Leave

Annual Health Check

3 days of Volunteer Leave each year

Learning & Wellbeing budget

Cycle to Work

Season Ticket Loan

Qualifications

• Solid experience of handling Marine Claims, specifically Cargo.
• Able to communicate at all levels of seniority.
• Prior experience of undertaking client claims reviews.

Responsibilities

• Manage claims from first notification to final settlement.
• Build and sustain relationships with insurance underwriters, brokers, and clients.
• Contribute to the preparation of local claims reports and updates.

Skills

Negotiation

Problem-solving

Analytical mindset

Detail-oriented

Client service

Communication

Flexibility

Job description

Senior Marine Claims Adjuster

Department: Claims

Employment Type: Permanent

Location: London, UK

Description

This is a leading edge, forward thinking Claims adjusting role. You will be responsible for claims handling activities and claims management relating to Marine and Crisis Management Claims arising from business written by the Convex Group. This role is outcome-driven, and one which combines technical adjusting, account management, commercial and relationship management skills – underpinned by experience in fast paced, technology enriched environments. You will report directly to the Head of Marine & Specialty Claims and be a key part of the Convex Claims team.

Key Responsibilities

• Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulations
• Actively managing claims to achieve the best indemnity outcomes.
• Review work done by Third Party Administrators and take ownership of large and complex claims.
• Alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processes
• Review claims movements and be advisory to the business with regard to potential exposures
• Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues
• Contribute to the attraction and retention of business through service excellence
• Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection
• Build and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters.
• Contribute to the preparation of local claims reports and claims updates to the Board as required
• Be prepared to participate in wider claims strategic initiatives or committees within the organisation
• Understand our purpose enables us to deliver the best claims service experience to clients and also meet all regulatory requirements
• Be an advocate for client service as a brand differentiator and demonstrate behaviour that align to the Convex core values as set out below.
• Manage or support on key Convex projects as required.

Skills Knowledge and Expertise

• Solid experience of handling Marine Claims, specifically experience in Cargo would be relevant but we’d consider experience in Hull, Liability, Cargo, Fine Art & Specie, War.
• Able to communicate effectively at all levels of seniority
• Excellent client service and commitment to go the extra mile.
• Robust negotiation and diplomacy skills
• A high degree of problem-solving capability
• Detail orientated with analytical mindset
• Work at speed given complex and difficult technical situations, with strong prioritisation skills
• Flexible and adaptable to change, able to contribute in an entrepreneurial environment
• Prior experience of undertaking client claims reviews and audit activities
• The ability to balance innovation with pragmatism and speed of execution.

Benefits

• Competitive Salary
• 30 days Annual Leave
• Birthday Leave
• 10% Employer Pension Contribution
• Private Health Insurance Medical Cover
• Group Income Protection
• Life Assurance Cover
• Enhanced Parental Leave
• Annual Health Check
• 3 days of Volunteer Leave each year
• 10 days of help with care (elder/ childcare) through Bright Horizons
• £1,300 to spend on learning & wellbeing
• Give as You Earn
• Cycle to Work
• Season Ticket Loan