Senior Manager, Workforce Strategy & Planning

CVS Health; Dover; Hybrid; GBP 51,000 - 149,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement savings

Wellness programs

Paid time off

Job summary

CVS Health seeks a Senior Manager, Workforce Planning to lead core workforce planning, hiring governance, and reporting routines for G&A to align staffing with business priorities and forecasts. The role drives governance, pricing and headcount discipline while partnering with leadership to support reforecasting and workforce projects.

This hybrid, full-time position offers a comprehensive benefits package; pay includes a base range with variable incentives.

Qualifications

• Bachelor’s degree required, or equivalent work experience.
• 5-7+ years of strong workforce planning, headcount management, and hiring governance experience.
• 3-5+ years of financial reforecasting, track variances, and connect staffing decisions to budget and business needs.
• Advanced Excel proficiency, strong analytical and reporting skills, with the ability to translate workforce and operational data into clear, actionable insights for leadership
• Strong problem-solving, decision-making, project management and critical thinking skills
• High attention to detail, sound judgment, and strong accountability in managing sensitive workforce processes

Responsibilities

• Lead workforce management projects for G&A.
• Partner with the ACS Workforce Management team to support workforce system implementation and process adoption.
• Identify issues, recommend adjustments, and drive follow-through on agreed actions.
• Lead workforce planning reporting across hiring activity, SRC timelines, overtime, per diem, and hiring crosswalks.
• Ensure reporting is accurate, timely, and actionable for leadership decision-making.
• Drive planning discipline and governance routines across the G&A Leadership team.
• Lead governance and coordination for OPS bonus administration, including documentation, tracking, and alignment with leadership expectations.
• Support visibility to open positions across G&A, including promotional opportunities, to strengthen colleague awareness and engagement.
• Lead support for quarterly financial reforecasting by documenting variances and drivers of change from budget to forecast and forecast to forecast.
• Develop and maintain rationale for incremental headcount requests, including associated risks and planning implications.
• Partner with leadership to ensure productivity savings and value realization targets are reflected in forecast and budget planning.
• Oversee hiring activity through the SRC process for the supported organization.
• Ensure headcount is accounted for in forecast or pre-attrition planning and SRC updates are maintained with clear rationale for leadership review.
• Drive consistency in staffing models and role alignment across teams, including productivity and time study re-evaluation

Skills

Workforce planning

Headcount management

Hiring governance

Advanced Excel

Analytical reporting

Project management

Decision making

Attention to detail

Education

Bachelor’s degree or equivalent

Job description

CVS Health seeks a Senior Manager, Workforce Planning to lead core workforce planning, hiring governance, and reporting routines for G&A to align staffing with business priorities and forecasts. The role drives governance, pricing and headcount discipline while partnering with leadership to support reforecasting and workforce projects.

This hybrid, full-time position offers a comprehensive benefits package; pay includes a base range with variable incentives.