Senior Manager Technology Delivery

Seasalt Limited; England; Hybrid; GBP 65,000 - 70,000; Full time

Benefits offered by this job

34 days annual leave

Employee discount

Private Medical Scheme

Pension plan with 7% employer contrib.

Life assurance

Job summary

Seasalt is recruiting a Senior Technology Delivery Manager to oversee the operational delivery of technology services across infrastructure, systems and cloud platforms. The role balances service performance with supplier governance and a strong focus on incident response, change enablement and cost management.

Based flexibly across Cornwall head office locations (min 40% in-office) and remote UK, you will lead the Service Desk and cross-functional technology teams, ensuring SLAs and KPIs are

Qualifications

• Relevant experience in technology operations, service management, or infrastructure environments.
• Experience leading or coordinating Service Desk operations.
• Strong incident and problem management capabilities.
• Experience working with third-party suppliers and partners.
• Experience coordinating across multiple technology domains (infrastructure, cloud, systems).
• Experience with cloud platforms (Azure, AWS, or similar).
• Strong operational leadership and coordination skills.
• Excellent incident management and problem-solving ability.

Responsibilities

• Lead and manage day-to-day technology operations across infrastructure, systems, cloud services and platforms.
• Oversee service management practices including incident, change, problem and service request fulfilment.
• Own operational budgets and supplier governance; manage on-call rotas and cost controls.
• Administer the Service Desk and ensure high-quality end-user support meeting SLAs and KPIs.
• Coordinate with third-party providers and governance processes; manage escalations and performance reviews.
• Maintain runbooks, design documentation, asset records and knowledge base for resilience and audits.

Skills

Technology operations

Service management

Infrastructure environments

Incident management

Problem management

Cloud platforms

Leadership

Stakeholder management

Budget/financial management

Job description

# Senior Manager Technology DeliveryPosted Monday, 2 November 2026United KingdomHead OfficeApply now---## Job DescriptionPermanent, full timeSalary: £65,000 - £70,000 depending one experience (Band 3)Cornwall based – relocation allowance available of 10% the offered salaryOur first shop opened in 1981 in Penzance, selling durable clothing to artists and mariners. Today, we’re a modern, data-enabled omnichannel retailer with a growing international presence. We blend heritage with innovation, designing timeliness clothing made from responsibility sourced fabrics, and using technology to improve how we operate, grow and serve customers.As we scale in the UK and internationally (primarily through third-party partnerships), we’re investing in data, systems and digital capability to support our people and our growth. It’s an exciting time to join us!The Senior Technology Delivery Manager is responsible for the operational delivery of technology services, ensuring services are delivered effectively, efficiently and in line with agreed standards and performance targets. This role owns service execution and performance, operational coordination, incident response and supplier delivery across technology operations. Working closely with the Technology Services Manager, this role is accountable for executing agreed processes and delivering defined service outcomes.Please note, as part of our Seasalt Connected approach to ways of working, this role will be based flexibly across our Cornwall head office locations (minimum 40% of working week but the nature of some roles may require more working time in our head offices) and remotely within the UK.You’ll help us by:Leading and managing the delivery of day-to-day technology operations across infrastructure, systems, cloud services and platforms, including line management of the Systems Manager, ensuring services are delivered in line with agreed SLAs, KPIs and operational targets.Acting as the primary operational escalation point for major incidents, service disruptions and critical/high-impact service issues.Owning and overseeing operational adherence to service management practices, including incident management, problem management, change enablement, service request fulfilment, asset lifecycle management and financial management.Managing the operational technology budget, ensuring services are delivered effectively within agreed financial constraints, and maintaining technology support and on-call rotas.Owning and leading the Service Desk function, ensuring the delivery of high-quality end-user support services that meet agreed SLAs, KPIs and customer experience targets, driving continuous improvement through regular performance reviews and metrics analysis.Ensuring strong alignment between the Service Desk and wider technology operations, enabling effective escalation, collaboration and issue resolution.Managing day-to-day relationships with third-party technology providers, ensuring supplier services meet agreed standards and SLAs, and coordinating escalations, performance reviews and governance processes.Maintaining operational documentation, including: low level design records, build and implementation documents, asset records, software licence usage, runbooks, support procedures and knowledge base articles.Supporting audit, compliance and governance activities, executing disaster recovery, business continuity processes and resilience testing processes, ensuring teams are prepared for failure scenarios and service restoration activities.The skills you’ll be sharing with the team:Relevant experience in technology operations, service management, or infrastructure environments.Experience managing day-to-day technology operations in a multi-system environment.Experience leading or coordinating Service Desk operations.Strong experience in incident and problem management.Experience working with third-party suppliers and support partners.Experience coordinating across multiple technology domains (infrastructure, cloud, systems).Experience working with cloud platforms (Azure, AWS, or similar).Strong operational leadership and coordination skills.Excellent incident management and problem-solving ability.Ability to prioritise effectively in a fast-paced environment.Strong communication and stakeholder management skills.Analytical mindset with the ability to interpret service performance data.Strong organisational and documentation skills.Retail experience would be desirable.Why we hope you’ll love working with us:The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.As well as doing everything we can to support your development professionally, we believe encouraging personal growth is just as important. So you can fulfil your passion and purpose, not just at work but in life, we offer a range of benefits that are designed to enhance your career and wellbeing:34 days paid annual leave (including bank holidays), increasing with length of serviceAttractive 50% employee discountFlexible benefits allowance to personalise your benefits packagePrivate Medical Scheme including 24/7 virtual GPFree access to our Employee Assistance Programme through Retail Trust with 24/7 supportPension plan with generous 7% employer contributionsLife assurance programmeEnhanced family leave policiesFlexible working opportunities with our hybrid working approachLearning and Development opportunitiesDo Good Things with our two days per year paid volunteering opportunitiesEmployee networks to develop and provide support to our people, including the Inclusion & Belonging Network100s of savings on top retailers and gym memberships through our discount hubAt Seasalt we have a brilliant team of people – they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles.We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow – so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond. Just drop us an email at [e-mail] date for applications is 16th November 2026 , however our roles can close earlier so we would recommend applying as soon as you are able.IND-1009