Senior Manager, Technical Account Management - Global Partner Integrations

Warner Bros. Discovery; Chiswick; Hybrid; GBP 95,000 - 130,000; Full time

Job summary

Warner Bros. Discovery is seeking a Senior Manager, Technical Account Manager (TAM) to lead a global partner integration program.

The role focuses on go-to-market partner integrations, including affiliate set-top box integrations, with internal engineering, product, and distribution teams to launch and sustain complex integrations. You will drive best practices, manage a team of TAMs and TPMs, and serve as SME for each integration, working closely with partners to ensure successful outcomes and

Qualifications

• Lead role in delivery of a major product or feature launch.
• Proven competency in strategic leadership, organisational agility, people management, cross-team collaboration.
• Strong written and verbal communication skills.

Responsibilities

• Lead, coach, and develop a team of TAMs and TPMs.
• TAMs are the technical point of contact for partners.
• Build and maintain a high-performing team culture.
• Assess a partner's capability to perform an integration.
• Explain functionality to partners and field questions.
• Evaluate partner designs and plans to identify issues.
• Define requirements for partner integrations or devices.
• Drive to adapt to standard integration architecture.
• Collaborate with internal and external teams as SME for each integration.
• Represent partner voice with data-driven insights.

Skills

Leadership

Stakeholder management

Communication

Program management

Technical depth

Education

Bachelor's degree

Job description

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We’re always on the lookout for energetic, creative people to join our team.

Your New Role...

We are hiring a Senior Manager, Technical Account Manager (TAM) to join our team. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages go-to-market partner integrations, including affiliate-owned set-top box (STB) integrations, for WBD. These integrations focus on back-office systems, such as authentication, authorisation, shared identity, billing, and entitlement services, along with apps deployed on affiliate-owned equipment (set-top boxes, or STBs). These integrations enable our partners to sell or bundle our services to their customers and allow those customers seamless access across our experiences.

This team works with external affiliates and partners throughout the lifecycle of their integrations, alongside internal Engineering, Distribution, Product, and other stakeholder teams, to not only efficiently launch these integrations, but to also ensure they remain effective throughout the lifetime of the partner relationship.

The ideal candidate has a track record of building high-performance, stable, scalable systems that have been successfully shipped to customers in production. Your work and approach are exemplary: you drive best practices and set standards for your team. You are a key contributor to your organisation and the company's strategy relating to go-to-market partner relationships. You show good judgement, making trade-offs between immediate and long-term business needs. You are a collaborative partner who makes stakeholders and team members more productive. You are recognised as a leader, mentor others, and have a proven track record of building strategic relationships with external partners.

Your Role Accountabilities...

Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). As the Senior Manager, you will lead a team of TAMs and Technical Program Managers (TPMs), whilst remaining hands-on with the most complex and strategic partners at WBD.

• Lead, coach, and develop a team of experienced Technical Account Managers and Technical Program Managers, using a combination of performance metrics and team feedback to establish and refine the team's way of working.

• TAMs are the technical point of contact for partners we are integrating with, and are the voice of the partners to our internal teams.

• Build and maintain a healthy, high-performing team culture — a mature, empathetic manager who can read team morale and act on it.

• Technically astute, with the ability to assess a partner's capability to perform an integration accurately.

• Bring highly tuned emotional intelligence to the role: listen well, and lead with empathy toward both your team and partners. Works closely with partner teams to thoroughly explain functionality and field all questions quickly and effectively.

• Evaluates partners' designs and plans to identify and resolve issues prior to implementation.

• Identifies and defines requirements unique to partner integrations or devices, and drives technical negotiation and alignment with partners.

• Drives partners to adapt to our standard integration architecture, deciding on a bespoke integration only when standard integration is not achievable.

• Works with both internal and external partner engineering teams as necessary, and serves as the subject matter expert (SME) for each integration owned.

• Represents the voice of partners, taking a data-driven approach to surface key partner insights and using them to improve our integration experience.

• During the integration, partners with our Ops team to verify testing and assists in resolving any identified issues.

• Ensures partners stay within the defined strategy of the Partner Integration Program. If a partner is identified for bespoke work, collaborates with Product Management, Engineering, Program Management, and other relevant teams to implement solutions.

• Must have exceptional written and verbal communication skills, along with a background in technical production, program management, engineering, architecture, or a similar technical discipline.

Qualifications and Experience...

You have played a lead role in the delivery of a major product or feature launch, either as a Technical Account Manager, Product Manager, Program Manager, Engineer, or Solutions Architect.

Proven competency in strategic leadership, organisational agility, people management, cross-team collaboration, drive for results, and written and verbal communication.

• You balance technical depth, product knowledge, business understanding, and organisational and communication skills to ensure the right decisions are made whenever and wherever you're involved, backed by a demonstrated track record.

• Track record managing, coaching, and developing individual contributors, and managing performance.

• You understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areas.

• You understand affiliate equipment, including set-top boxes, and know how to work with partners to integrate our app onto that equipment and that equipment into our broader framework.

• You are an effective communicator across all levels and disciplines — from Engineering to Marketing/Distribution to Executive Leadership — and communicate effectively both internally and with external Affiliates and Partners in those same disciplines.

• You effectively manage multiple stakeholders and projects across various stages of implementation.

• Lead the planning, execution, and delivery of projects across multiple product and technology teams around the world.

• Communicate clearly, analyse technical designs, organise project timelines, secure commitments, manage risks, identify critical paths, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects.

• You use data to assess the success of what you've launched.

• You demonstrate sound judgement across multiple projects or programme areas, and can manage more than one project simultaneously and successfully.

• You understand organisational and corporate goals and ensure your projects deliver what's required to meet them.

• Bachelor's degree with significant experience in Technical Account Management, Product Management, Programme Management, Engineering, or Solutions Architecture.

• Must have the legal right to work in the country hired.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.