Senior Manager, Strategy & Operations, 1P EMEA

Wolt - English; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Wolt is seeking a Manager, Strategy & Operations to drive topline and bottomline growth across its markets. You will partner with the Head of Wolt Market / HOP, RGMs and global functions to align strategy with execution.

The role combines strategic thinking with hands-on execution, requiring strong analytical skills, and the ability to lead cross-functional initiatives across 30+ markets.

Qualifications

• 4+ years of relevant experience in Strategy & Operations, management consulting, investment banking, tech companies, or high-growth retail/e-commerce environments.
• Experience working in fast-paced, high-growth, and cross-functional environments.
• Experience working with financial planning, growth strategy, or operational performance management is strongly preferred.

Responsibilities

• Own business performance across topline and bottomline, tracking GOV, orders, basket size, and contribution margin.
• Partner with senior leaders to drive sustainable growth and profitability across markets.
• Develop forecasting models and performance dashboards to ensure visibility and accountability against targets.
• Collaborate with Finance on annual planning, forecasting, and target setting across markets.
• Lead cross-functional initiatives with Marketing, Product, and Operations to drive scalable growth.

Skills

Strategic thinking

Cross-functional leadership

Analytical skills

Excel

Looker

SQL

Data-driven mindset

Tools

Looker

Excel

SQL

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt Market/HOP is Wolt/Deliveroo's owned and operated grocery business, focused on delivering the best customer experience through high-quality selection, strong availability, and fast delivery. As 1P continues to scale across multiple countries, we are looking for a Manager, Strategy & Operations to help drive sustainable topline growth and bottomline performance.

This role works closely with the Head of Wolt Mart / HOP and Regional General Managers (RGMs) to define strategic priorities, drive key growth initiatives, and ensure delivery of financial and operational targets. The person will act as a key partner to Marketing, Finance, Category Management, and other global functional teams, ensuring alignment between strategy, planning, and execution.

The role combines strategic thinking with strong execution ownership, requiring exceptional analytical skills, structured problem solving, and the ability to lead cross-functional initiatives across 30+ markets.

Key Responsibilities

1. Business Performance Ownership (Topline & Bottomline)

   Partner closely with the Head of Wolt Market / HOP and RGMs to drive sustainable growth and profitability across markets

   Track and manage topline (GOV, orders, basket size) and bottomline (contribution margin, EBITDA, cost efficiency) performance

   Identify performance gaps, diagnose root causes, and drive corrective actions across markets

   Build forecasting models and performance tracking frameworks to ensure visibility and accountability against targets

2. Strategic Planning & Financial Alignment

   Partner closely with Finance on annual planning, forecasting, and target setting processes

   Support development of long‑to-

   Ensure alignment between financial targets and operational execution across markets

   Monitor performance vs plan and drive actions to close gaps where needed

3. Growth Initiatives & Marketing Partnership

   Partner with Marketing to define and execute growth initiatives across acquisition, retention, and basket size expansion

   Identify and prioritize high-impact growth levers and ensure effective execution across markets

   Measure and evaluate impact of growth initiatives and continuously optimize based on performance

   Support development of scalable playbooks to drive consistent growth across markets

4. Cross Functional Leadership & Execution

   Partner closely with Category Management, Product, Operations, and other global teams to drive key strategic initiatives

   Lead cross-functional projects end-to-end, from problem definition to execution and impact measurement

   Build scalable tools, processes, and operating models that enable strong execution across 30+ countries

   Ensure strong alignment between global strategy and local market execution

5. Data, Analytics & Performance Insights

   Use Looker, Excel, and other BI tools to analyze business performance and identify actionable insights

   Build dashboards, models, and performance tracking tools to support decision making

   Translate complex data into clear insights and strategic recommendations for senior leadership

   Support experimentation and test-and-learn approaches to optimize performance

Qualifications

Experience

• 4+ years of relevant experience in Strategy & Operations, management consulting, investment banking, tech companies, or high-growth retail/e-commerce environments
• Experience working in fast-paced, high-growth, and cross-functional environments
• Experience working with financial planning, growth strategy, or operational performance management is strongly preferred

Analytical & Technical Skills

• Exceptional analytical skills with strong attention to detail
• Advanced proficiency in Excel, including financial modelling, forecasting, and scenario analysis
• Strong experience using BI tools such as Looker to extract insights and drive decision making
• Strong data-driven mindset with ability to translate data into actionable business recommendations
• SQL experience is a plus but not required

Problem Solving & Strategic Thinking

• Outstanding structured problem-solving skills with ability