Senior Manager, ServiceNow Transformation Lead, Energy, Resource, and Industries

Deloitte LLP; Glasgow, City of Edinburgh, London, Manchester, Bristol; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Deloitte LLP is seeking a Senior Manager for their expanding ServiceNow team in Glasgow. This role involves leading client relationships, overseeing solution delivery, and driving business development in a collaborative environment. Ideal candidates will possess strong leadership skills and extensive knowledge of ServiceNow applications. Join Deloitte to make a meaningful impact and grow your career in a flexible, hybrid working environment.

Benefits

Hybrid working arrangements

Professional development opportunities

Supportive work culture

Qualifications

• Experience leading ServiceNow transformation programs in private sectors.
• Knowledge of Agile methodologies and ServiceNow platform applications.
• Passion for delivering impactful solutions and growing the practice.

Responsibilities

• Developing new business opportunities and proposals.
• Building strong client relationships and understanding their needs.
• Leading project teams to ensure timely, within-budget delivery.

Skills

Leadership

Client Relationship Management

Agile Methodologies

ServiceNow Applications Knowledge

Education

Certifications in Prince2, Agile, ITIL, ServiceNow System Administration

Job description

Bristol, Edinburgh, Glasgow, London, Manchester

Business Line

Date published: 16-May-2025

Connect to your Industry

At Deloitte, we help clients worldwide address their critical information and technology challenges across IT & Digital, from strategy to implementation and managed services. Our UK Technology team comprises over 1,700 professionals passionate about delivering high-profile projects.

Our ServiceNow capability is rapidly expanding. As a ‘Global ServiceNow Partner,’ we offer comprehensive services to clients globally, transforming businesses through innovative ServiceNow solutions focused on delivering sustainable change and business outcomes. We collaborate closely with ServiceNow leadership and product teams to meet future client challenges.

As a Senior Manager in our ServiceNow team, you will have opportunities to shape transformative solutions, lead client relationships, and oversee solution delivery. You will work on complex, transformational projects across various clients, gaining experience in business development within our industries and consulting network.

Deloitte drives progress by leveraging expertise to help clients become industry leaders. We invest in talented, diverse teams and empower them to achieve more.

Our core values—leadership, integrity, care, inclusion, and collaboration—guide our actions and decisions, ensuring impactful work where it matters most.

Connect to your opportunity

You will lead initiatives, partner with clients for impactful outcomes, and foster team growth. Responsibilities include:

• Developing new business opportunities, proposals, and participating in business development.
• Building strong client relationships and understanding their needs to provide tailored solutions.
• Leading project teams to ensure timely, within-budget delivery that meets client expectations.
• Managing project financials and resource allocation.
• Applying delivery models and leveraging global networks for optimal delivery.
• Providing thought leadership on ServiceNow industry trends and best practices.
• Supporting and mentoring team members to develop their skills and careers.
• Driving ServiceNow business growth and practice development.
• Contributing to a more inclusive work environment.

Foster growth of our people and business

You will play a key role in developing our business, culture, and talent by mentoring, leading practice activities, and contributing to innovative solutions based on ServiceNow.

Accelerate our Business Development

You will help grow our delivery pipeline, develop proposals, and expand our client base by:

• Leading proposal development with architectural insights.
• Supporting client presentations.
• Creating resource estimates and commercial strategies.
• Following Deloitte methodologies and building project plans.
• Collaborating within response teams and understanding delivery models.

Connect to your skills and experience

We seek confident, experienced, collaborative individuals who can foster relationships internally and externally. Key requirements include:

• Experience leading ServiceNow transformation programs in private sectors, focusing on ServiceNow applications like ITSM, HRSD, ITOM, CSM.
• Ability to work in dynamic, challenging environments.
• Knowledge of Agile methodologies and ServiceNow platform applications.
• Passion for delivering impactful solutions and growing the practice.
• Certifications in Prince2, Agile, ITIL, ServiceNow System Administration, Application Development, Implementation, and Architecture.

Connect to your business - Technology and Transformation

We combine innovative thinking, expertise, and collaboration to solve major tech and transformation challenges. Join us to make a meaningful impact.

Enterprise, Technology, and Performance

We help clients maximize value from digital transformations in finance, supply chain, and IT operations, supporting performance improvements through strategy, process design, and technology.

Personal independence

Regulatory compliance and controls are standard, ensuring legal protections for you and the firm. Specific independence constraints may apply, which will be detailed during recruitment.

“What attracted me to Deloitte was the endless opportunities and the collective experience of like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference I could be proud of.” - Dan, Technology and Transformation

Our hybrid working policy

You will be based in Bristol, Edinburgh, Glasgow, London, or Manchester with hybrid working arrangements. We support flexible work to balance your career and home life, including working from local offices, client sites, or remotely. Specific requirements will be discussed with your recruiter.

Be part of Deloitte North and South Europe

Join an innovative firm working across Belgium, Italy, Greece, Malta, Ireland, the Netherlands, Nordics, Switzerland, and the UK, with over 75,000 professionals dedicated to diverse capabilities and regions.

Our commitment to you

We foster a culture of belonging, support, and growth, prioritizing your wellbeing and professional development. We aim to help you bring your authentic self and make a meaningful impact.

Connect to your next step

A career at Deloitte offers growth in any direction, with purpose and impact. Join us to grow, lead, and make a difference. Learn more at deloitte.co.uk/careers