Senior Manager, Platform Operations

Wiley; Oxford; On-site; GBP 46,000 - 66,000; Full time

Job summary

Wiley is seeking a Senior Manager, Platform Operations to lead Web Producers, drive Page Builder configuration for Wiley Online Library, and ensure top-tier user experience for WOL customers. This role partners with senior Publishing Operations leaders and reports to the Senior Director, Publishing Operations.

Strong project management and client-facing skills are essential. The successful candidate will coach and develop a team, drive process improvements, and pursue automation opportunities

Qualifications

• Bachelor’s degree and/or advanced degrees required.
• Experience in web production and managing individual contributors.
• Comfortable presenting to clients and managing internal/external projects.
• Interest in emerging web technologies and strong communication skills.

Responsibilities

• Lead a team of Web Producers; coach, train and develop team members; monitor performance.
• Provide consultation internally and externally on Page Builder solutions that meet portfolio objectives.
• Define and enable robust business processes for on/off-boarding new products and microsites to Wiley Online Library; lead wide-scale Page Builder configuration efforts.
• Identify and communicate Page Builder enhancements as well as look for opportunities to implement automation and AI integrations.
• Coordinate UAT and/or regression testing for Page Builder feature enhancements and bug fixes.
• Advocate with WOL Product team for platform development to enhance and support Web Producers daily output; manage and support workload of team by aligning with other areas of the business on major projects to ensure appropriate timelines and output.
• Report to leadership on agreed performance metrics and team achievements.

Skills

Web production

People management

Client engagement

Project management

Emerging web technologies

Communication skills

Education

Bachelor’s degree

Advanced degrees

Tools

Page Builder

Job description

Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

The Senior Manager, Platform Operations oversees a team of Page Builder specialists who configure Wiley Online Library microsites (hubs) and product-level content, and who are focused on creating consistent, reliable, and positive user experience for WOL customers and ensure that output and operations align with Research Publishing strategy and objectives. As the effective business owner of Page Builder for Research Publishing, this leader monitors use of the tool to identify and champion application enhancements that will increase operational efficiency. This is a client-facing role on occasions when senior expertise is required to represent WOL capabilities and how they meet customer needs. On a broader scale, they ensure that Research Publishing’s portfolio needs are understood, and that the most appropriate and scalable solutions are provided. The Senior Manager, Platform Operations partners closely with other leads in the Publishing Operations organization, reporting directly to the Senior Director, Publishing Operations and working towards a shared vision and achievable objectives for Wiley Online Library.

Job Responsibilities

• Lead a team of Web Producers; ensure they are coached, trained and provided with development opportunities in their roles. Monitor team performance.
• Provide consultation internally and externally on Page Builder solutions that meet portfolio objectives.
• Define and enable robust business processes for on/off-boarding new products and microsites to Wiley Online Library; lead wide-scale Page Builder configuration efforts.
• Identify and communicate Page Builder enhancements as well as look for opportunities to implement automation and AI integrations.
• Coordinate UAT and/or regression testing for Page Builder feature enhancements and bug fixes.
• Advocate with WOL Product team for platform development to enhance and support Web Producers daily output; manage and support workload of team by aligning with other areas of the business on major projects to ensure appropriate expectations of timelines and output.
• Report to leadership on agreed performance metrics and team achievements.

Required Qualifications

• The appropriate candidate will have web production experience along with experience in managing individual contributors. They will be comfortable presenting to and working with clients or customers and adept at managing projects for internal/external clients. They will also have Knowledge of and interest in emerging web technologies, excellent written and verbal communication skills with the ability to solve complex problems and take a new perspective on existing solutions.
• Bachelor’s degree and/or other advanced degrees.

Salary Range: 46,000.00 GBP to 65,866.66 GBP #LI-CW1

We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.