Senior Manager, Operational Resilience

Royal Bank of Canada; Newcastle upon Tyne; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Competitive compensation

Leadership development

High-performing team

Job summary

Royal Bank of Canada in London seeks an experienced leader to drive Operational Resilience and oversee Incident Management within Wealth Management operations. You will coordinate cross-functional teams, align senior stakeholders, and ensure preparedness through robust continuity planning and testing.

The role emphasizes building expertise in risk methodologies, governance, and cross-unit collaboration to protect client services and regulatory compliance.

Qualifications

• Proven track record managing Operational Resilience in large, complex organizations.
• Deep expertise in building management information systems and meaningful KPIs that drive action.
• Solid grasp of wealth management operations—from settlements and advice through to portfolio and client service.
• Ability to lead effectively both directly and across matrix relationships, with high standards throughout.
• Credibility with senior stakeholders and external parties; relationship-building comes naturally.
• Strong foundation in risk methodologies and business process understanding.

Responsibilities

• Bridge COO, Risk, and Front Office to ensure alignment and coordinated action.
• Oversee Incident Management structure and coordinate response teams during issues.
• Maintain Business Continuity plans, Impact Assessments, and regular testing across the business.
• Provide internal and external expertise on Operational Resilience, Business Continuity, and Incident Management.

Skills

Availability Management

Disaster Recovery

ITSCM

Critical Thinking

Decision Making

Teamwork

Tools

ITSCM

Job description

approach to stay ahead of the curveSpot and solve problems early by identifying risks and blockers, then escalating strategically to the right stakeholdersBuild the bridge between COO, Risk, and Front Office teams, ensuring everyone's aligned and pulling in the same directionKeep us ready through effective Business Continuity Management-maintaining plans, Impact Assessments, and regular testing across the businessLead through crises by overseeing our Incident Management structure and coordinating response teams when issues ariseBe the voice of expertise internally and externally on Operational Resilience, Business Continuity, and Incident Management

What do you need to succeed?

Must-have

• Proven track record managing Operational Resilience in large, complex, high-stakes organizations
• Deep expertise in building management information systems and meaningful KPIs that drive action
• Solid grasp of wealth management operations-from settlements and advice through to portfolio and client service
• Ability
  to lead effectively both directly and across matrix relationships, with high standards throughout
• Credibility with senior stakeholders and external parties; relationship-building is second nature to you
• Strong foundation in risk methodologies and business process understanding

Nice-to-have

• Experience navigating complex operational and resilience frameworks in wealth management
• Familiarity working alongside C-suite executives
• Proven senior leadership experience

What is in it for you?

We thrive on the challenge to be our best-progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Programme including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the
  best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Agency NoticeRBC Group does not accept agency resumés. Please do not forward resumés to our employees or any other company location. RBC Group only pays fees to agencies where a prior agreement exists and does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Job Skills

• Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Critical Thinking, Decision Making, Group Problem Solving, IT Service Continuity Management (ITSCM), Teamwork

Additional Job Details

Address:100 BISHOPSGATE:
LondonCity:London
Country:United Kingdom
Work hours/week:35
Employment Type:Full time
Platform:WEALTH MANAGEMENT
Job Type:Regular
Pay Type:Salaried
Posted Date: Application Deadline: Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Job Summary

Job number: R- Date posted : Profession: Audit | Compliance | Legal | RiskEmployment type: Full time