Senior Manager, Operational Resilience

RBC; Newcastle upon Tyne; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible benefits

Competitive compensation

Job summary

Royal Bank of Canada Europe Ltd. is seeking an experienced Operational Resilience Senior Manager to shape how we protect RBC's operations and serve our customers with confidence.

You will design and deliver our resilience, continuity, and incident management frameworks, ensuring regulatory compliance and enterprise standards. Based in London, Newcastle, or Edinburgh, the role leads cross-functional teams, develops dashboards, and drives improvements to stay ahead of risks while maintaining

Qualifications

• Proven track record in operational resilience in large, complex organizations.
• Experience building management information systems and KPI-driven actions.
• Strong understanding of wealth management operations and client service.

Responsibilities

• Design and deliver the annual Operational Resilience cycle, including critical operations and testing.
• Create dashboards and reporting for leadership visibility and decision-making.
• Embed industry best practices and drive continuous improvement.

Skills

Operational resilience

Management information systems

KPIs and dashboards

Risk methodologies

Tools

ITSCM

Job description

What is the opportunity?

Royal Bank of Canada Europe Ltd.'s Chief Operating Officer's team is looking for an experienced Operational Resilience Senior Manager to shape how we protect RBC's operations and serve our customers with confidence.

You’ll lead the design and delivery of our Operational Resilience, Business Continuity, and Incident Management frameworks—making sure we're prepared for whatever comes our way, while staying compliant with regulatory requirements and RBC's Enterprise-wide standards.

Job Description

Royal Bank of Canada Europe Ltd.'s Chief Operating Officer's team is looking for an experienced Operational Resilience Senior Manager to shape how we protect RBC's operations and serve our customers with confidence.

You’ll lead the design and delivery of our Operational Resilience, Business Continuity, and Incident Management frameworks—making sure we're prepared for whatever comes our way, while staying compliant with regulatory requirements and RBC's Enterprise-wide standards.

Permanent, full-time role. Based in London, Newcastle, or Edinburgh.

What will you do?

• Design and deliver our annual Operational Resilience cycle—from defining what matters most (critical operations) through to testing our readiness and setting realistic tolerance levels
• Create visibility through meaningful dashboards, KPIs, and reporting that keeps leadership informed and enables smart decision-making
• Push continuous improvement by embedding industry best practices and evolving our approach to stay ahead of the curve
• Spot and solve problems early by identifying risks and blockers, then escalating strategically to the right stakeholders
• Build the bridge between COO, Risk, and Front Office teams, ensuring everyone's aligned and pulling in the same direction
• Keep us ready through effective Business Continuity Management—maintaining plans, Impact Assessments, and regular testing across the business
• Lead through crises by overseeing our Incident Management structure and coordinating response teams when issues arise
• Be the voice of expertise internally and externally on Operational Resilience, Business Continuity, and Incident Management

What do you need to succeed?

Must-have

• Proven track record managing Operational Resilience in large, complex, high-stakes organizations
• Deep expertise in building management information systems and meaningful KPIs that drive action
• Solid grasp of wealth management operations—from settlements and advice through to portfolio and client service
• Ability to lead effectively both directly and across matrix relationships, with high standards throughout
• Credibility with senior stakeholders and external parties; relationship‑building is second nature to you
• Strong foundation in risk methodologies and business process understanding

Nice-to-have

• Experience navigating complex operational and resilience frameworks in wealth management
• Familiarity working alongside C‑suite executives
• Proven senior leadership experience

What is in it for you?

We thrive on the challenge to be our best—progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Programme including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees or any other company location. RBC Group only pays fees to agencies where a prior agreement exists and does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Critical Thinking, Decision Making, Group Problem Solving, IT Service Continuity Management (ITSCM), Teamwork

Additional Job Details

Address: 100 BISHOPSGATE:LONDON

City: London

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-10-13

Application Deadline: 2026-10-28

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.