Senior Manager, Onsite Support

World Fuel Services; Luton; On-site; GBP 90,000 - 140,000; Full time

Job summary

World Fuel Services Europe, Ltd. seeks an Onsite Support Senior Manager (Trip Support) based at London-area airport. You will manage flight planning, trip coordination, and vendor relations to deliver a high-touch, seamless customer experience while supporting regional commercial growth.

The role requires aviation operations experience, strong stakeholder management, and the ability to work onsite in a fast-paced, international environment. Flexibility to adapt to flight schedules is essential.

Qualifications

• Experience in aviation operations or airport-based environments.
• Strong understanding of business aviation operations and trip support services.
• Experience supporting international flight operations across multiple regions.
• Proven ability to manage customer and vendor relationships in fast-paced settings.
• Strong communication, problem-solving, and organizational skills.
• Ability to work onsite and adapt to operational schedules.

Responsibilities

• Coordinate flight planning, slot management, and trip support services for key customers.
• Act as the primary onsite liaison between customers, FBOs, and airport service providers.
• Oversee delivery of services for inbound flights arranged by global teams.
• Build and maintain strong relationships with vendors, ensuring high service standards.
• Meet and support customers onsite, providing a high-touch, service-driven experience.
• Identify opportunities to expand services and support commercial growth.
• Support fuel order coordination and ensure efficient execution of transactions.
• Represent sales teams onsite, assisting with client engagement and relationship management.
• Contribute to continuous improvement of operations, service delivery, and customer satisfaction.

Skills

Aviation operations

Client liaison

Vendor management

Flight planning coordination

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Onsite Support Senior Manager (Trip Support)

Location: Luton Airport

Overview

World Fuel is seeking an experienced aviation professional to manage onsite operations and customer engagement within our Business Aviation Services team. This is a highly visible, client-facing role based at the airport, where you will act as the central point of coordination for flight support services, vendor relationships, and customer experience. You will play a key role in delivering a seamless operational experience while supporting commercial growth across the region.

Why Join World Fuel

Work at the center of aviation operations, supporting high-value global clients. Be part of a fast-paced, international environment with strong growth potential. Make a direct impact on customer experience, operational delivery, and commercial performance.

Key Responsibilities

• Coordinate flight planning, slot management, and trip support services for key customers
• Act as the primary onsite liaison between customers, FBOs, and airport service providers
• Oversee delivery of services for inbound flights arranged by global teams
• Build and maintain strong relationships with vendors, ensuring high service standards
• Meet and support customers onsite, providing a high-touch, service-driven experience
• Identify and introduce opportunities to expand services and support commercial growth
• Support fuel order coordination and ensure efficient execution of transactions
• Represent sales teams onsite, assisting with client engagement and relationship management
• Contribute to continuous improvement of operations, service delivery, and customer satisfaction

Requirements

• Experience within an aviation operations or airport-based environment
• Strong understanding of business aviation operations and trip support services
• Strong understanding of commercial, cargo and military operations and trip support services
• Exposure to requirements across multiple aircraft types (business, commercial, cargo, and military aviation preferred)
• Experience supporting international flight operations across multiple regions
• Proven ability to manage customer and vendor relationships in a fast-paced environment
• Business awareness with a demonstrated ability to support revenue-generating activities
• Strong communication, problem-solving, and organizational skills
• Ability to work onsite and adapt to operational schedules
• Extensive knowledge of greater local region and surrounding airports

What Sets You Apart

• Customer-first mindset with a proactive, solution-oriented approach
• Ability to operate calmly and effectively in a dynamic, time-sensitive environment
• Strong attention to detail and ownership of the end-to-end customer experience
• Collaborative approach when working across global teams

Additional Information

• Role is fully onsite at a London airport locations
• Flexibility is required based on flight schedules and operational needs
• #WFS #LI-JH1

World Fuel Services Europe, Ltd. At World Fuel, our people "Fuel Their Careers". We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.

To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.