Onsite Flight Support Manager | Aviation Ops Lead

World Fuel Services; Luton; On-site; GBP 90,000 - 140,000; Full time

Job summary

World Fuel Services Europe, Ltd. seeks an Onsite Support Senior Manager (Trip Support) based at London-area airport. You will manage flight planning, trip coordination, and vendor relations to deliver a high-touch, seamless customer experience while supporting regional commercial growth.

The role requires aviation operations experience, strong stakeholder management, and the ability to work onsite in a fast-paced, international environment. Flexibility to adapt to flight schedules is essential.

Qualifications

• Experience in aviation operations or airport-based environments.
• Strong understanding of business aviation operations and trip support services.
• Experience supporting international flight operations across multiple regions.
• Proven ability to manage customer and vendor relationships in fast-paced settings.
• Strong communication, problem-solving, and organizational skills.
• Ability to work onsite and adapt to operational schedules.

Responsibilities

• Coordinate flight planning, slot management, and trip support services for key customers.
• Act as the primary onsite liaison between customers, FBOs, and airport service providers.
• Oversee delivery of services for inbound flights arranged by global teams.
• Build and maintain strong relationships with vendors, ensuring high service standards.
• Meet and support customers onsite, providing a high-touch, service-driven experience.
• Identify opportunities to expand services and support commercial growth.
• Support fuel order coordination and ensure efficient execution of transactions.
• Represent sales teams onsite, assisting with client engagement and relationship management.
• Contribute to continuous improvement of operations, service delivery, and customer satisfaction.

Skills

Aviation operations

Client liaison

Vendor management

Flight planning coordination

Job description

World Fuel Services Europe, Ltd. seeks an Onsite Support Senior Manager (Trip Support) based at London-area airport. You will manage flight planning, trip coordination, and vendor relations to deliver a high-touch, seamless customer experience while supporting regional commercial growth.

The role requires aviation operations experience, strong stakeholder management, and the ability to work onsite in a fast-paced, international environment. Flexibility to adapt to flight schedules is essential.