Senior Manager of Enterprise Applications

Civica UK Ltd; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Civica UK Ltd is seeking a Senior Manager of Enterprise Applications to lead a major NetSuite transformation. You will own the platform, work with implementation partners, and partner with finance, technology and operations to ensure the solution delivers value and scales with Civica's global growth.

You will build and lead a dedicated team, shape processes from the ground up, and become the strategic owner of a critical enterprise application underpinning Civica's worldwide operations for years

Qualifications

• Proven experience leading or playing a key role in a NetSuite implementation programme
• Strong understanding of Agile methodologies and sprint-based delivery
• Ability to engage, influence, and communicate with stakeholders at all levels
• Experience translating business requirements into technical solutions and vice versa

Responsibilities

• Act as the Product Owner and strategic lead for Civica's NetSuite platform
• Partner with implementation providers to ensure configuration and delivery
• Lead development, governance, and optimisation of NetSuite across the organisation
• Translate business requirements into technical solutions and vice versa
• Build relationships with stakeholders across Finance, Technology, and ops
• Lead enterprise application projects through full SDLC
• Drive Agile delivery practices and stakeholder engagement
• Establish and lead a high-performing Enterprise Applications team
• Manage platform enhancements, releases, integrations, and improvements
• Support global rollout of NetSuite across business areas

Skills

NetSuite

Agile delivery

Stakeholder management

Enterprise apps

Programme leadership

Product Owner

Job description

Hybrid (2/3 days in our Southbank office)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to more than 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you'll love this role of Senior Manager of Enterprise Applications

We are looking for an experienced Senior Manager of Enterprise Applications to lead one of the most significant business transformation programmes within Civica.

This is a rare opportunity to join at the beginning of a global NetSuite transformation, taking ownership of the platform as it is implemented across the business. Working closely with NetSuite implementation partners, business stakeholders, finance teams, and technology functions, you will ensure the solution is configured effectively, delivers business value, and supports Civica's future growth.

You’ll have the opportunity to build and lead your own team, shape processes from the ground up, and become the strategic owner of a business-critical enterprise application that will underpin our global operations for years to come.

Key Responsibilities

• Act as the Product Owner and strategic lead for Civica's NetSuite platform
• Partner with implementation providers to ensure successful configuration and delivery of the solution
• Lead the ongoing development, governance, and optimisation of NetSuite across the organisation
• Translate business requirements into technical solutions and vice versa
• Build strong relationships with stakeholders across Finance, Technology, and operational functions
• Lead enterprise application projects through the full software development lifecycle
• Drive Agile delivery practices, including sprint planning, prioritisation, and stakeholder engagement
• Establish and lead a high-performing Enterprise Applications team
• Manage platform enhancements, releases, integrations, and continuous improvement initiatives
• Support the global rollout and adoption of NetSuite across multiple business areas

• Proven experience leading or playing a key role in a NetSuite implementation programme
• Minimum 3 years' hands-on NetSuite experience
• Experience owning or managing enterprise applications in a complex organisation
• Strong understanding of Agile methodologies, sprint-based delivery, and software development lifecycles
• Ability to engage, influence, and communicate effectively with stakeholders at all levels
• Experience translating technical concepts into clear business outcomes
• Strong project delivery and programme leadership capabilities
• Excellent presentation, facilitation, and requirements gathering skills
• Understanding of finance processes and how enterprise systems support business operations
• Experience building relationships across technical and non-technical teams

Nice to have

• Knowledge of HRIS applications
• Experience of large-scale ERP transformation programmes, including integrations
• Experience managing enterprise platforms within a global organisation
• People leadership experience, including building and developing teams

What makes this opportunity unique?

• Be part of a major global business transformation programme
• Join at the beginning of Civica's NetSuite journey and influence its long-term strategy
• Build your own team and establish ways of working from the ground up
• Work with senior stakeholders across multiple business functions