Senior Manager, Laboratory Technical Support Operations

Via Logic LLC; United States; Remote; USD 126,000 - 228,000; Full time

Job summary

A leading company is seeking a results-driven Senior Manager of Technical Support Operations to oversee IT support teams for lab development and test equipment. This role demands strong leadership, technical acumen and the ability to meet governmental IT requirements while ensuring operational excellence and compliance with security standards.

Qualifications

• 8+ years of progressive IT experience, including 3+ years managing technical support or IT operations teams.
• Ability to obtain suitability for a security clearance.
• Experience supporting lab/test environments or R&D systems.

Responsibilities

• Lead and manage multiple IT support teams servicing lab environments, development hardware, and test systems.
• Oversee incident response, system maintenance, and lifecycle support activities.
• Monitor KPIs and implement improvements to optimize operational efficiency and customer satisfaction.

Skills

Leadership

Technical Acumen

Communication

Organizational Skills

Team Management

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field

Master’s degree (preferred)

Tools

IT monitoring tools

ITSM platforms

Job description

We are seeking a results-driven Senior Manager of Technical Support Operations to lead multiple IT support teams responsible for maintaining and supporting lab development and test equipment across internal and customer environments. This role oversees both in-house and client-site teams, ensuring high availability, security, and performance of computing infrastructure critical to mission success. This position requires strong technical acumen, team leadership, and an understanding of government IT requirements.

Key Responsibilities:

• Lead and manage multiple IT support teams servicing lab environments, development hardware, and test systems.
• Ensure consistent and efficient operations of servers, workstations, and associated software across internal and customer locations.
• Collaborate with government and contractor stakeholders to define and meet service-level expectations.
• Develop and maintain support processes and documentation in accordance with internal standards and government regulations.
• Manage team staffing, performance, and professional development.
• Oversee incident response, system maintenance, and lifecycle support activities.
• Coordinate cross-functional support for projects involving software updates, hardware refreshes, and system integration.
• Maintain compliance with cybersecurity and information assurance requirements (e.g., NIST, RMF).
• Monitor KPIs and implement improvements to optimize operational efficiency and customer satisfaction.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s preferred).
• 8+ years of progressive IT experience, including 3+ years managing technical support or IT operations teams.
• Proven experience supporting lab/test environments or R&D systems.
• Strong understanding of server/workstation hardware, Windows/Linux systems, and remote support technologies.
• Experience in a government contracting environment preferred.
• Excellent leadership, communication, and organizational skills.
• Ability to obtain suitability for a security clearance.
• Experience managing geographically dispersed teams.

Preferred Skills:

• ITIL certification or familiarity with IT service management frameworks.
• Familiarity with government security requirements (e.g., STIGs, RMF).
• Hands-on experience with monitoring tools and ITSM platforms.

Original Posting:
May 22, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $126,100.00 - $227,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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