Senior Manager - Energy & Utilities - Energy Retail & Central Markets Leader - London

ZipRecruiter; London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager in Energy & Utilities, where you will lead transformative programmes that shape the future of the energy sector. This role emphasizes strategic partnerships and operational excellence, focusing on improving customer experiences and driving industry change. With a blend of industry expertise and digital transformation skills, you will navigate complex challenges, ensuring impactful solutions that resonate with clients. Enjoy a flexible working environment and a commitment to diversity and employee wellbeing while contributing to sustainable practices in a dynamic landscape.

Benefits

Flexible benefits package

Performance-related variable pay

Mental health champions

Wellbeing apps

Qualifications

• Experience in UK’s Energy Retail and/or Central Markets.
• Hands-on experience delivering change and solving client challenges.

Responsibilities

• Help clients shape and deliver leading-edge programmes.
• Guide clients through complex change roadmaps and improve customer journeys.

Skills

Client issue and problem resolution

Strategy and operating model development

Change programme design and delivery

Operational improvement and digital technology requirements

Stakeholder management

Job description

Job Description

Senior Manager - Energy & Utilities - Energy Retail & Central Markets Leader - London

Reference Code: 148094-en_GB

Contract Type: Permanent

Communities: Strategy & Transformation

About Capgemini Invent:

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow.

We are informed and validated by science and data, superpowered by creativity and design, all underpinned by technology created with purpose.

Your role:

The role involves helping clients to shape, guide, and deliver leading-edge programmes, as well as effecting the delivery of industry change—shaping and delivering transformation programmes alongside improved operations.

You will help our clients identify, map, and improve the customer journey, guide them through complex change roadmaps, and help balance business and technology change to deliver benefits, delight customers, and engage the business. Our focus includes traditional Energy Retail challenges such as billing, CRM, bad debt, optimization, and efficiency.

About Central Markets:

Central Markets refers to organisations at the heart of the UK energy system, including regulators, central systems providers, industry change programme leaders, and market operators. We also support clients with regulation, change, and central systems. Delivering effective industry change is critical to supporting the energy transition.

We master industry changes alongside digital transformations, with a proven track record of delivering leading-edge change. Our practical approach involves implementing effective processes and systems, deploying and integrating dynamic industry platforms, and managing effective change. Understanding the workings of the energy sector enables us to support our clients through their toughest challenges.

Your profile:

You’ll bring experience in the UK’s Energy Retail and/or Central Markets, with insights, relationships, and experience relevant to the scope.

You will have hands-on experience delivering change, actively solving client challenges alongside leadership.

Experience areas include:

• Operations: redefining workflows, processes, operating models, and organization design.
• Customer Platforms: CRM & Billing, technology integration, and exploitation opportunities.
• Central Markets: experience with organisations like Ofgem, DESNZ, NESO, Elexon, DCC, etc.

You should be a management consultant with digital expertise, capable of bridging business and technology with a focus on the former.

Key skills:

• Client issue and problem resolution
• Strategy and operating model development
• Change programme design and delivery
• Operational improvement and digital technology requirements
• Stakeholder management at various levels

What you’ll love about working here:

Our Energy Transition & Utilities team combines deep industry expertise with proven digital transformation experience, enabling us to offer thought leadership and end-to-end digital delivery. We focus on understanding our clients’ needs and building long-term strategic partnerships.

Additional information:

We actively promote diversity, inclusion, flexible working, and employee wellbeing. Our initiatives include mental health champions and wellbeing apps. We are committed to social impact, reducing our carbon footprint, and being recognized as an ethical company.

Roles are based in London, Manchester, or Glasgow, with flexibility for assignment locations, including periods away from home. We offer a flexible benefits package and performance-related variable pay.

About Capgemini:

Capgemini is a global leader in business and technology transformation, with over 340,000 employees across more than 50 countries. With a heritage spanning over 55 years, we help organizations accelerate their digital and sustainable transitions, leveraging strengths in AI, cloud, data, and industry expertise. Our 2023 revenues were €22.5 billion.