Senior Manager - Digital Banking Customer Experience

PwC; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Private medical cover

Virtual GP

Volunteering days

Job summary

PwC’s Customer Financial Services Consulting Practice seeks leaders to shape the future of digital banking and wealth for financial services clients. You will collaborate with partners and directors, develop go-to-market propositions, and guide multi-disciplinary teams across banking, wealth and insurance platforms.

This Senior Manager role emphasizes client delivery, market insight, and innovative customer experiences, with a hybrid work model combining office, home, and client-site engagements.

Qualifications

• Experience in client-facing roles, in a consulting role, or at a technology company (Financial Services)
• Product owner during implementation, leading teams of business analysts, UX/UI designers and engineers
• Delivery lead experience is highly sought after

Responsibilities

• Build a detailed understanding of digital solutions and convert sales opportunities
• Lead development of sales materials with deep understanding of digital banking and wealth platforms
• Oversee competitor and market analyses to define appropriate digital solutions for target markets
• Lead go-to-market propositions based on latest financial services platforms (banking, wealth, insurance)
• Lead teams to design target-state customer journeys and service blueprints with designers
• Manage product owners across onboarding, payments, customer service, AML & Fraud, quotes and renewals to adopt platform capabilities

Skills

Accepting Feedback

Active Listening

Analytical Thinking

Business Case Development

Customer Experience (CX) Strategy

Customer Insight

Customer Strategy

E-Commerce

Embracing Change

Job description

PwC’s Customer Financial Services Consulting Practice seeks leaders to shape the future of digital banking and wealth for financial services clients. You will collaborate with partners and directors, develop go-to-market propositions, and guide multi-disciplinary teams across banking, wealth and insurance platforms.

This Senior Manager role emphasizes client delivery, market insight, and innovative customer experiences, with a hybrid work model combining office, home, and client-site engagements.