Senior Manager, Creative Services Accounts

Intercontinental Hotels Group; Windsor; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Intercontinental Hotels Group is seeking a senior account/creative operations professional to join our team at the Windsor global HQ. The role acts as the main link between Marketing, Brand, Commercial, Loyalty, Partnerships, Paid, Owned, Social and PR teams, turning priorities into clear creative plans in a global matrix.

The position operates in a hybrid pattern, with three days in the Windsor office. You will own how requests are handled across Europe and Rest of World, build briefs, and

Qualifications

• Senior experience in account management, creative services, creative operations, integrated marketing or campaign delivery.
• Experience leading complex portfolios and juggling competing priorities.
• Comfortable with senior stakeholders and providing clear recommendations.

Responsibilities

• Own how creative requests are handled across Europe and Rest of World, guiding teams on where to go and what great looks like.
• Be the senior contact for Marketing, Brand, Commercial, Loyalty, Partnerships, Paid, Owned, Social and PR teams, translating priorities into clear creative plans.
• Decide what comes first when many tasks are urgent, balancing value, quality, deadlines, localisation, and availability.
• Set the standard for briefs; ask questions and push back on unclear goals or tight timelines.
• Coordinate in-house teams, agencies, freelancers and regional partners to deliver on-brand work ready for market.
• Bring together cross-functional teams and manage complex creative portfolios from brief to launch.
• Communicate confidently with senior stakeholders and adapt plans when needed.
• Apply knowledge across channels including digital, social, paid media, CRM, web, PR and partner marketing.
• Utilise brand systems and campaign toolkits to turn strategy into practical channel work.
• Build tools and routines that improve creative workflows, including AI-enabled processes.

Skills

Account management

Creative services

Creative operations

Integrated marketing

Campaign delivery

Tools

Microsoft 365

SharePoint

PowerPoint

Excel

Figma

Smartsheet

DAM platforms

Adobe Creative Cloud

Censhare

Job description

This role has opened up because of an internal promotion, and the team is growing, so it's a great time to join. You'd be the main link between our teams around the business and the people who make the creative work, across our 21 hotel brands. You'll report to the Director, Global Creative Services & Operations, and work in a global matrix organisation. The role is based at our global HQ in Windsor, with a hybrid pattern of currently three days a week in the office.

• Own how creative requests are handled across Europe and Rest of World, so teams know where to go and what great looks like.
• Be the senior contact for Marketing, Brand, Commercial, Loyalty, Partnerships, Paid, Owned, Social and PR teams, turning their priorities into clear creative plans.
• Decide what comes first when everything feels urgent, weighing value, quality, deadlines, localisation needs and who's available.
• Set the standard for our briefs. Ask confident questions and push back on vague goals, tight timelines, or overcomplicated requests.
• Bring together in-house teams, agencies, freelancers and regional partners to deliver work that's on brand and ready to use.
• Senior experience in account management, creative services, creative operations, integrated marketing or campaign delivery, ideally gained in a global brand, in-house studio, agency or consumer-facing business.
• A track record of leading complex creative portfolios, juggling competing priorities and taking large marketing projects from brief to launch.
• Confidence with senior stakeholders. You'll give a straight recommendations and say so when plans need to change.
• Working knowledge across multiple channels, including digital, social, paid media, CRM, web, PR and partner marketing.
• Experience working with brand systems and campaign toolkits and turning brand strategy into practical channel work.
• Experience building the tools, templates and routines that help creative teams work better, including use of AI.
• Comfortable with Microsoft 365, SharePoint, PowerPoint, Excel and Figma. Experience with Smartsheet, DAM platforms, Adobe Creative Cloud or Censhare is a bonus.

If you like making complicated creative work simple, building trust with busy people and getting good ideas into market, we'd love to hear from you.