Senior Account Manager

HMRC; City of Edinburgh; On-site; GBP 45,000 - 65,000; Full time

Job summary

HMRC in Edinburgh is seeking a Senior Account Manager to lead end-to-end creative commissions for internal clients and stakeholders. You will oversee resource allocation, project planning and delivery schedules across internal teams and external agencies, ensuring high-quality work is delivered on time.

This role requires experience in account or project management within fast-paced environments, strong stakeholder management and the ability to balance multiple projects while maintaining high

Qualifications

• Significant experience in account management, project management or campaign delivery within a fast-paced agency, in-house creative or communications environment.
• Professional qualification in communications, marketing, project management or a related discipline, and/or membership of a relevant professional body.
• Proven ability to manage multiple projects simultaneously, balancing competing priorities and meeting deadlines.
• Strong stakeholder management, relationship-building and communication skills with the confidence to advise and present ideas clearly.
• Experience delivering integrated creative campaigns across brand, marketing, publishing, digital, social and corporate channels.
• Good understanding of brand management, design processes, accessibility standards, content production and multi-channel asset requirements.

Responsibilities

• Oversee resource allocation, project planning and delivery schedules for creative commissions.
• Act as the primary link between clients and creative teams, including internal and external partners.
• Ensure high-quality work is delivered on time across multiple projects.
• Manage end-to-end creative projects and fast-paced content requests.

Skills

Account management

Project management

Campaign delivery

Stakeholder management

Communication skills

Brand management

Education

Professional qualification in communications/marketing/project management

Tools

Project management tools

Job description

As a Senior Account Manager, you will play a key role within the Brand and Creative team, ensuring the successful delivery of a wide range of creative commissions for internal clients and stakeholders. This will include managing end-to-end creative projects as well as fast-paced, responsive content requests.

You will act as the primary link between clients and creative teams, overseeing resource allocation, project planning and delivery schedules to ensure high-quality work is delivered on time, both through internal teams and external agency partners.

Significant experience in account management, project management or campaign delivery within a fast-paced agency, in-house creative or communications environment.Professional qualification in communications, marketing, project management or a related discipline, and/or membership of a relevant professional body, with a commitment to maintaining relevant qualifications and memberships.Proven ability to manage multiple projects simultaneously, balancing competing priorities, meeting deadlines, maintaining high standards and effectively managing client expectations.Strong stakeholder management, relationship-building and communication skills, with the confidence to advise, influence, challenge constructively and present ideas clearly to a range of audiences.Experience delivering integrated creative campaigns and communications across brand, marketing, publishing, digital, social and corporate channels.Good understanding of brand management, design processes, accessibility standards, content production, creative production and the technical requirements of multi-channel communications and marketing assets.Strong organisational and project management skills, including the use of project management and workflow tools, with a proactive approach to planning, monitoring and reporting