Partnership Operations Lead (FTC)

Tottenham Hotspur Football Club; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Tottenham Hotspur Football Club is recruiting an Operational and Project Lead (12 months maternity cover) within the Partnership Activation team. The role focuses on developing top-tier partnership activation strategies, measuring ROI, and delivering partner engagements across major campaigns and events.

You will manage rights packages, ensure accurate financial tracking, and drive process improvements while coordinating with Finance and other Club departments.

Qualifications

• Experience in partnerships activation, agency/rights holder or brand with sports sponsorship.
• Experience managing a rights delivery programme in sporting rights.
• Strong communication skills and ability to build relationships with colleagues.

Responsibilities

• Develop and deliver high-profile partnership activation strategies and plans.
• Demonstrate ROI of partner investments through measurement and storytelling.
• Lead hosting and engagement planning for partners, including key events.
• Maintain understanding of the sponsorship market and regional opportunities.
• Oversee onboarding of new partners and ensure contract compliance.
• Drive standardisation and continuous improvement of partnerships processes.

Skills

Partnership activation

Rights delivery

Client communication

Research & measurement

Project management

Brand marketing

Sponsorship landscape

Travel

Salesforce

Tools

Salesforce

Job description

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women's Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham's transformation. More than just a football ground, it’s an engine of change - creating 4,000 jobs and injecting £300 million into the local economy every year.

We're at our brightest when we're all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

Role Purpose

We're currently recruiting an Operational and Project Lead FOR 12 months (Maternity Cover) within our Partnership Activation team to help us take things to the next level.

Key Responsibilities

• To develop and deliver high profile and best in class product/brand partnerships strategies, campaigns and detailed marketing and partnership activation plans
• To work with Club colleagues to implement research and measurement programmes that demonstrate return on partner investment and communicate those results through effective storytelling
• To work with partnership activation and insights teams to develop and deliver mid and end of season review documents to be presented to partners
• Assess rights tracking and rights packages on an ongoing basis, looking at additional packages of rights that would command additional fees
• Lead the partners hosting and engagement planning and delivery including Annual Partner Summit
• To maintain a thorough understanding of the sports sponsorship marketplace to ensure the Club is fully informed of industry trends and well placed to maximise related opportunities
• To audit and review team processes and implement improvements
• Support the Club in achieving its overall objectives, including EDI
• To oversee the implementation and ongoing optimisation of Salesforce across, ensuring effective adoption across the Partnerships team, accurate financial tracking, reporting and standardised processes.
• To maintain oversight of partnership financial processes, including invoicing, agency fees, payment tracking, debtors and budget management, working closely with Finance and Partnership team to ensure accuracy and compliance.
• To oversee the development of partnership case studies, showcasing best-in-class activations, commercial impact and measurable results to support partner retention and new business opportunities.
• To lead the standardisation and continuous improvement of Partnerships processes, ensuring consistency, efficiency and best practice across the team.
• To oversee Partnerships planning and delivery for the Club's international tours, coordinating the team, partner activations, hosting, commercial opportunities and operational requirements across relevant departments.
• To oversee the end-to-end onboarding and launch of new partners, ensuring effective allocation of accounts, accurate internal reporting and financial processes, contractual compliance and the coordination of partner announcements across relevant Club departments, while delivering a seamless onboarding experience.
• To explore opportunities for partners to engage with the Tottenham Hotspur Foundation, identifying initiatives that align with partner objectives and deliver meaningful community impact.
• To identify and develop Premium partnership opportunities that drive incremental revenue, maximise commercial rights and deliver additional value to partners and the Club.
• To oversee the management of third-party events (3PE), including partner announcements, hosting, contractual obligations and commercial upsell opportunities.

Person Specification

Skills & Experience

• Experience in partnerships activation either at an agency, rights holder or a brand active in the sports sponsorship sector
• Experience of managing a rights delivery programme, preferably in a sporting rights environment
• Proven ability to communicate effectively and to build strong relationships with colleagues
• A excellent understanding of research and measurement in order to delivery client facing evaluations
• Extensive account and project management experience including a track record of working cross functionally
• An understanding of brand marketing and the marketing mix
• Excellent understanding of the sports sponsorship landscape including in strategically important regions such as Asia and North America
• Able to travel occasionally with regular weekend work
• A passion for sport, entertainment and events

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.