Senior Manager, Colleague Experience & AI Innovation

Lloyds Banking Group; West of England; Híbrido; GBP 78.000 - 92.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous pension contribution up to 15

Annual performance-related bonus

Share schemes including free shares

30 days' holiday, with bank holidays

Descripción de la vacante

Lloyds Banking Group in the United Kingdom is seeking a Senior Manager – Colleague Experience & Innovation to shape service design and operating models across People experiences. You will lead end-to-end journeys and AI-enabled services within a hybrid 35-hour week, with offices in Leeds, Bristol or Halifax.

You will work with the DICE team within People Experience & Platform to connect business, data and technology, coaching teams and delivering scalable improvements for colleague experiences.

Formación

• Lead human-centered design across complex end-to-end services and journeys using systems thinking.
• Design and optimise end-to-end colleague or customer experiences and translate user needs into requirements.
• Explore and apply AI and agentic capabilities to services, including human-AI interactions and governance.
• Facilitation and influencing skills with senior leaders and multidisciplinary teams.
• Lead complex design and transformation activity, linking strategy to measurable outcomes.
• Develop capability in others, coaching teams in modern design approaches and experimentation.

Responsabilidades

• Lead end-to-end service and operating model design.
• Lead journey and experience design.
• Shape agentic service design and AI transformation.
• Connect data, knowledge and technology architecture.
• Lead complex service-design and transformation activity.
• Build service-design capability.

Conocimientos

Design Thinking & Operating Models

Colleague Experience

AI Literacy

Communication

Business & Commercial Insight

Coaching & Feedback

Herramientas

ARIS

Figma

Rainbird

Descripción del empleo

Lloyds Banking Group in the United Kingdom is seeking a Senior Manager – Colleague Experience & Innovation to shape service design and operating models across People experiences. You will lead end-to-end journeys and AI-enabled services within a hybrid 35-hour week, with offices in Leeds, Bristol or Halifax.

You will work with the DICE team within People Experience & Platform to connect business, data and technology, coaching teams and delivering scalable improvements for colleague experiences.