Senior Manager - Client Services

Aditi Technologies Pvt Limited; City Of London; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Aditi Technologies Pvt Limited in London seeks a Senior Manager - Client Services to lead strategic accounts across the UK, driving growth and ensuring exceptional customer experience. You will manage complex multi-location delivery, engage with C-level decision makers, and work with pre-sales and delivery teams to convert opportunities into long-term partnerships.

A strong track record in retail, gaming or B2C sectors is highly valued.

Formación

• Bachelor’s degree or equivalent experience in IT.
• Six years external sales or account management experience.
• Proven track record selling complex consulting/services to Retail, Gaming or B2C sectors.
• Ability to engage with C-level decision-makers.

Responsabilidades

• Lead customer relationships and strategic accounts in the UK.
• Manage multi-location delivery and pre-sales activities.
• Drive growth with account-based marketing and lead generation.
• Negotiate service levels and escalations with clients.

Conocimientos

C-level engagement

Presentation skills

Relationship management

Sales leadership

Educación

Bachelor's degree

Herramientas

CRM systems

Descripción del empleo

Why work for Aditi

We are focused on helping companies ‘change the business’ by leveraging the power of cloud, enterprise-social and mobile. We have an IP led global services model that helps customers increase time to market by over 3 months and leverage offshore economics. Aditi is one of the top 3 Platform-as-a-Service solution providers globally ( Microsoft Azure partner for the year in 2010), one of the top 5 Microsoft technology partners in and are voted as one of the top 5 IT workplace. We are a 1000+ people, 100M USD startup, passionate about working with super smart people.

Why work with our group

We love working with technology aggressive businesses to build game changing innovations. Our business in UK counts the largest co-operative retail chain, 2nd largest betting chain, one of the top 10 universities, insurance and capital markets companies as customers. We are growing at 40% YoY and and are building a core team that will propel us to one of the top 2 emerging technology consulting companies in UK.

We are looking for a sharp, confident and passionate team player to lead key customer relationships in the UK. The role is a classic combination of consultative sales and relationship management, and will involve managing complex buyer landscapes, and a multi-location delivery team. Your day job will involve everything from understanding industry trends and mapping them to new opportunities, to dealing with delivery escalations, to working on complex technical pre-sales, to negotiating tough service levels. We are particularly interested in candidates who have had extensive experience managing large Retail players in the UK.

We would love you to help us

• Deliver the best possible Customer Experience at every level of contact, from opportunity qualification to exit, both externally and internally
• Create sustainable, interdependent, customer relationships that enable growth for the geography and as well as our teams
• Seek, and execute challenging work for everyone, with respect to complexity of sales, account management, process and technology
• Facilitate a great working environment, and enable learning and growth for each employee that works with our teams

Key Activities

• Work closely with customer stakeholders to ensure Aditi delivers to their expectations, and that the relationship delivers to potential
• Work very closely with their peers in Delivery and other teams to ensure customer satisfaction
• Maintain a very high level of account based marketing and lead generation activity
• Work closely with Delivery teams, pre-sales and competency centres/practices to convert opportunities
• Exceed monthly, quarterly and annual services targets

Preferred Location

London; travel 30-40%

Title

Senior Manager - Client Services

Desired Skills & Experience

The successful candidate will

• Have a Bachelor’s degree or equivalent experience in the IT field
• Have minimum of 6 years external sales or account management experience. Ideally demonstrating a track record of consistently overachieving against bookings target
• Have a strong sales track record selling complex consulting and/or services to customers in the online gaming/betting or Retail or B2C space
• Be a self-starter, and have a proven ability to learn on the job
• Demonstrate poise, maturity and have a proven ability to engage with C-level decision makers
• Demonstrate excellent presentation skills (written and verbal) and have strong interpersonal skills

Company Description

Aditi helps product companies, web businesses and enterprises leverage the power of cloud, e-social and mobile, to drive competitive advantage. We are one of the top 3 Platform-as-a-service solution providers globally and one of the top 5 Microsoft technology partners in US.

We are passionate about emerging technologies and are focused on custom development. We provide innovation solutions in 4 domains:

• Digital Marketing solutions that enable online businesses increase customer acquisition.
• Cloud solutions that help companies build for traffic and computation surge.
• Enterprise Social solutions that enable enterprises enhance collaboration and productivity.
• Product Engineering services that help ISVs accelerate time-to-market.

We believe in hiring and retaining only top percentile talent and being 100% referencable. To learn more about us, visit http://www.aditi.com.