Senior Manager Bars & Shops

Butlin's; Skegness; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading UK resort company is seeking a Senior Manager for Bars & Shops to ensure exceptional guest experiences and profitability across all venues. This role requires expertise in budget management, team leadership, and knowledge of health and safety standards. The ideal candidate will effectively manage customer feedback to enhance services and drive brand success, while cultivating a motivated team. This is a full-time permanent position based in Skegness.

Qualifications

• Proven track record in driving brand profitability.
• Experience managing budgets and payroll effectively.
• Ability to lead teams and improve guest satisfaction scores.

Responsibilities

• Oversee Bars & Shops across the resort, ensuring high standards.
• Manage department budgets, stock, payroll, and inventory.
• Anticipate guest demand and align staff resources accordingly.

Skills

Leadership

Budget Management

Guest Experience Improvement

Health & Safety Compliance

Job description

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Senior Manager Bars & Shops

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Skegness

Description

About the Role

The Senior Manager for the Bars & Shops department will be responsible for the smooth planning and delivery of all our bars and shops across our resort.

As part of the Resort Leadership Team, you will manage your budget closely, reducing waste, generating sales and managing payroll costs. You will also lead your team to ensure our bars and shops are always running at the best standards possible, and that our guests are happy with the experience - driving our NPS.

With a continuous improvement and growth mindset, you will always be focused on managing variable costs and improving guest experience.

We are seeking a dynamic professional to join our team, with a proven track record in driving brand profitability and enhancing guest experience. The ideal candidate will be responsible for improving Net Promoter Score (NPS) and Employee Net Promoter Score (ENPS), while also focusing on reducing labour turn over and effectively managing payroll budgets.

Additionally, you will ensure high audit results, maintain robust Health & Safety standards, and take ownership of Profit & Loss (P&L) responsibilities.

About You

As a dedicated leader, you will oversee all Shops & Bars across our resort, with responsibility for managing KPIs related to costs, identifying business risks, and taking corrective action as needed.

The role includes managing department budgets, including stock, payroll, and replacement inventory, while ensuring our bars and shops consistently meet brand standards and guest expectations.

You will proactively use guest feedback and data trends to enhance the guest experience, and ensure compliance with all relevant legislation, health and safety policies, and safe & secure training within your area.

As the driving force behind central rostering, you'll anticipate guest demand, align resources accordingly, and ensure rotas are issued three weeks in advance. You'll inspire your team with strategies that engage, develop, and retain talent, fostering a culture of ownership and accountability in achieving departmental and business goals.

Building strong relationships across the resort and with Butlins central support teams will be essential. You'll also take ownership of the entire employee lifecycle, from onboarding to performance management, training, and HR processes, with a relentless focus on improving team retention through actionable feedback and strategic initiatives.

Interested?

If this sounds like the perfect opportunity for you, we would love to hear from you. To apply, please submit your CV using the button below and tell us a little bit about why you would like this role with Butlin's and what about this role excites you. Should you have any questions or require any adjustments for this process, email us at [e-mail].