Senior Manager - Area 4

Dpdgroupuk1

Greater London

On-site

GBP 65,000 - 95,000

Full time

6 days ago

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Benefits offered by this job

Vitality At Work

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary

Free onsite parking

Discounted shopping

Job summary

DPD Group UK is seeking a Senior Manager to oversee day-to-day execution across depots and central hub operations. You will drive performance, quality and cost management to deliver the operational plan and act as the main liaison between senior management and on-site teams.

Responsibilities include leading depot performance reviews, developing direct reports, and ensuring compliance with health, safety and regulatory standards.

Qualifications

Experience leading multi-site transport/warehouse operations.
Proven ability to manage performance, cost and quality KPIs.
Strong stakeholder engagement with senior management and depot teams.
Knowledge of UK transport safety and regulatory requirements.

Responsibilities

Direct day-to-day execution across depots and hubs to meet service targets.
Maintain high Quality and Health & Safety standards at all times.
Monitor costs and ensure adherence to budget.
Develop reports and provide feedback to senior management.
Mentor and develop site managers to improve performance.

Skills

People leadership

Transport operations

Stakeholder management

Data analytics

UK transport regulations

Tools

Quantum routing

Route planning software

Job description

Role Purpose

The Senior Manager role is responsible for the critical, day-to-day execution and continuous monitoring of network flow within and between DPD's Depots and central Hub operations. This role focuses on ensuring the management of performance, quality, and cost standards needed to deliver the agreed operational plan set by the business, acting as the primary link between Senior management and on-site Depot operations.

Key Role Accountabilities

Deliver day-to-day execution of the plans across all depots, ensuring daily performance targets for service are achieved

Ensure all depots within each area maintain the highest Quality and Health & Safety Standards at all times.

Ensure cost control is managed to budget

Working closely with the wider hub operations team and providing regular feedback/solutions

Develop all direct reports to ensure they deliver the highest standards of performance as required by business KPI's and DNA.

Network Strategy & Design

Provide "on-the-ground" feedback to the Heads of Network to refine network processes

Coordinate the physical setup of new Depots and/or depot moves as required by the business plans

Monitor depot performance against capacity limits and escalroll any service and cost issues.

Operational Performance & Efficiency

Conduct regular reviews using business systems and dashboards of each site to measure performance against all KPIs and implement improvement plans where required with site management teams.

Identify immediate operational risks (e.g., weather, road closures) and ensure sites implement contingency plans as expected.

Analyse depot route planning to identify and fix localised inefficiencies.

Ensure all depots have plans for volume uplift periods at Bank Holidays and Peak to maintain service and cost metrics.

Authorise and monitor operational expenditure with your area as required by company processes.

Transport & Routing Optimisation

Regularly review the use of Quantum and Route Planning at Depot level.

Conduct regular audits of route plans to ensure they are being executed as intended.

Work with transport leads to ensure daily fleet availability at the depots meets the depot requirements.

Leadership & Stakeholder Engagement

Lead a team of Site managers to deliver the business performance targets as required by senior management.

Act as the primary point of contact for all Depot Managers regarding daily network issues.

Identify talent with your area to ensure we plan for future growth and give opportunity for people to progress inline with campaign strategy.

Develop relations with all support functions impacting your area to ensure all policy, procedures and Legal compliance is maintained in all sites

Responsible for presenting operational performance of your sites back to senior management in a concise and clear manner.

Responsibility to support Sales and CRM in achieving company revenue growth plans.

Continuous Improvement & Innovation

Identify immediate "low-hanging fruit" for efficiency gains (e.g., better AM Time in Depot).

Ensure depot teams are using all digital tools and routing best practices for maximum gain.

Support site-level pilots of new operational processes.

Sustainability & Compliance

Monitor daily driver compliance with hours and safety regulations.

Ensure Depot-level adherence to environmental policies (e.g., engine idling and route compliance).

Record and report sustainability data (e.g., EV utilisation rates) at the Depot level.

Key Relationships

Internal: Head of Region (Reporting line), Depot Managers, Shift Managers, Transport Operations Teams,, Hub Operations Teams. External: 3PL drivers, Multi route Partners, External courier suppliers, regulatory auditors.

Experience & Capability

Strong background in hands‑on parcel management or transport operations.

Proficiency and understanding in using live routing systems (e.g. Quantum)

Demonstrated experience in managing live operational teams across a multi‑site portfolio.

Good understanding of UK transport regulations and safety compliance.

Personal Attributes

Results-driven with a focus on accountability and daily targets.

Computer literate with excellent prioritisation and organisational skills

Excellent commercial and communication skills for managing "blue-collar" and management stakeholders.

Demonstrate the Company DNA and have an ability to inspire excellence in others.

Adaptable and decisive in fast‑paced, high‑pressure environments.

Strong ability to mentor and performance manage a team.

Good analytical skills.

About our benefits

Alongside an excellent basic salary, we recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award‑winning service to all our customers.