Senior MAC Project Manager

JLL; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Total Rewards program

Job summary

JLL is seeking a Senior Moves, Adds & Changes (MAC) Project Manager for our Integrated Facility Management business within the Amazon account. You will lead regional MAC operations, drive performance, and mentor MAC PMs across multiple concurrent projects with a focus on accuracy of space data and floor plans.

You will collaborate with vendors, facility teams and IT to deliver end-to-end moves and restacks, while maintaining budgets and client satisfaction.

Qualifications

• Proven ability to manage multiple concurrent projects with competing deadlines.
• Experience delivering corporate moves and building restacks end to end.
• Strong data-driven mindset with dashboards and metrics reporting.
• Structured approach to risk identification, mitigation and documentation.

Responsibilities

• Oversee project prioritization, resource allocation and performance evaluation for MAC specialists.
• Lead MAC operations to ensure timely, on-budget project delivery.
• Ensure accurate employee location data and floor plan updates.
• Manage move vendors, quotes, invoices and spend tracking.
• Coordinate moves when MAC PM is unavailable; plan resources with vendors and FM teams.
• Mentor MAC Project Managers and support their development plans.
• Communicate with client stakeholders and partners to ensure smooth delivery.
• Continuously identify process improvements and share best practices.

Skills

Advanced project management

Asana

Smartsheet

Data governance

English fluency

Vendor management

AI tooling & automation

Tools

CAFM / IWMS platforms

Job description

We are looking for a Senior Moves, Adds & Changes (MAC) Project Manager for our Integrated Facility Management (IFM) business line embedded within our Amazon dedicated account team.

About JLL

We are JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunities and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Senior MAC Project Manager provides regional operational leadership for 2 designated areas, with direct responsibility for people management, vendor management, cross-functional collaboration, and performance tracking and reporting. Working in close partnership with key stakeholders across the organization, the role drives team performance, develops talent, and ensures alignment with business objectives.

In parallel, the position combines end-to-end project management, data management, and auditing across the MAC service line, ensuring accurate employee location data, timely floor plan updates, and delivery of concurrent projects ranging from small team moves to full building restacks in a fast-paced, high-volume environment. The Senior MAC Project Manager reports to the MAC Lead within the Occupancy Planning and MAC organization.

What This Job Involves

Operations

• Oversee project prioritization, resource allocation, and performance evaluation for MAC specialists with the MAC lead.
• Provide oversight and leadership on MAC operations, ensuring projects are delivered efficiently, on time, and within budget.
• Ensure employee location data accuracy on Space & Occupancy platform, per KPIs.
• Manage relationships with move vendors, ensuring effective coordination with MAC PM and timely implementation of vendor deliverables, maintaining quality control and adherence to internal policies and processes.
• Plan and coordinate move projects when no MAC PM is available of varying scope and complexity.
• Develop and execute tailored communication strategies for each project.
• Plan and allocate resources in coordination with vendors and local facility management teams.
• Manage locker asset inventories – capacity, assignments, and clear-outs during moves.
• Coordinate move vendor deliveries and resolve issues in real time to ensure a flawless Day 1 experience.
• Manage vendor relationships and project budgets, including quotes, invoice reviews, and spend tracking.
• Distribute post-move surveys, document lessons learned, and close project records within defined timelines.
• Perform timely floor plan audits and updates.
• Handle MAC trouble tickets promptly per SLAs.

Management

• Mentor and coach MAC Project Managers to enhance their skills, capabilities, and career development.
• Provide training and development for MAC Project Managers while overseeing new joiner development plans.
• Collaborating with MAC lead to conduct year-end performance evaluations and contribute to individual performance assessments.
• Collaborating with MAC Lead to Manage escalations and resolve operational issues.
• Manage customer engagement with the client.

Process Optimization

• Continuously evaluate and streamline processes and procedures.
• Work with MAC lead to Identify opportunities for enhancement for MAC operations.
• Work with MAC lead to Implement strategies and best practices to enhance the overall effectiveness.

Stakeholder Coordination

• Build and maintain relationships with key partners for smooth project delivery, including:
• EMEA MAC Lead and MAC Project managers team.
• Occupancy Planning – seating strategy, neighborhood assignments, space allocation.
• Business unit representatives.
• Local Facility Management teams – move support, floor plans, locker management.
• IT Services – device provisioning, network readiness, workstation and AV/VC setup.
• Corporate Security – building access, badges, restricted spaces.
• HR/People teams – employee location updates.
• Space Data Management – data management support and troubleshooting.
• Operational Readiness _ Projects tied to launch, renovation or expansions.
• Design & Construction – moves tied to launches or expansions.
• Move vendors – physical logistics before and during moves.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

What You'll Bring

• Advanced project management skills, including managing multiple concurrent projects with competing deadlines, using tools such as Asana or Smartsheet.
• Proven experience delivering corporate office moves and building restacks end to end and experience with CAFM / IWMS platforms.
• Strong analytical mindset – data-driven decision-making, dashboards and metrics-based reporting.
• Structured approach to risk identification, mitigation, and documentation.
• Vendor management: scoping, quoting, delivery oversight.
• Proficiency with AI tools and automation to streamline workflows and reporting.
• Travel availability – Central Europe+.
• Strong verbal, written, and presentation skills; advanced English fluency.

Preferred

• Background in corporate real estate, integrated facility management, or workplace services.
• Data management or auditing experience at scale (employee records, floor plan validation).
• Financial awareness – budget tracking, spend monitoring, and variance flagging.
• Familiarity with security protocols for restricted or prototype workspace environments.
• Change management experience in large or complex organizations.

What You Can Expect From Us

• Real impact, every day: directly shape the workplace experience for thousands of employees across EMEA.
• Variety and pace: balance strategic project planning with hands-on operational delivery – no two weeks are the same.
• Continuous improvement: contribute to team-wide process improvements and SOP development.
• Flexible working: primarily office-based (4 days/week), with one day remote flexibility.
• Career progression possibilities: within Operational Readiness team and beyond.

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you…

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