Senior Logistics and Customer Services Administrator

Veetee; Rochester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise dynamique recherche un Senior Logistics and Customer Services Administrator à Rochester. Le candidat sera responsable du traitement des commandes, de la gestion des systèmes internes et de la communication avec divers intervenants pour garantir une exécution fluide du service. Cette position exige une expérience antérieure dans un rôle similaire ainsi qu'une forte capacité d'analyse et de résolution de problèmes. Le poste exige également d'excellentes compétences organisationnelles et interpersonnelles, essentiel pour un environnement rapide.

Qualifications

• Expérience significative dans un rôle similaire dans un environnement dynamique.
• Capacité à travailler avec divers groupes de parties prenantes.
• Compréhension des processus de chaîne d'approvisionnement.

Responsibilities

• Gestion des commandes client et administration des systèmes.
• Supervision de l'équipe en l'absence du responsable.
• Rapprochement et contrôle réguliers des rapports.

Skills

Analytical

Problem Solving

Organizational

Interpersonal

Communication

Education

GCSEs in English and Maths at Grade A-C (4-9) or equivalent

Tools

ERP/MRP systems

Job description

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Senior Logistics and Customer Services Administrator, Rochester

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Client:

Veetee

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

07189c19d21e

Job Views:

Posted:

Expiry Date:

06.08.2025

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Job Description:

Job Purpose:

The role of the Senior Logistics and Customer Services Administrator is to be responsible for order processing and managing our in-house system whilst liaising with both internal and external stakeholders to answer queries in a timely and effective way.

Responsibilities:

Customer order processing and management, answering questions, investigating queries, relaying stock issues, order amendments etc.

Supervise the team and action any pressing matters in the absence of the Logistics and Customer Services Manager.

Ensuring regular reporting of OTIF.

Checking accruals.

Carry out EDI Mapping.

Manual Reservations and derogations as well as reconciliations.

Completing month end reporting.

Use customer portals as required.

Monitor stock levels.

Processing and updating our in-house system with daily information from our 3rd party warehouses such as intakes, despatches etc and resolving any discrepancies between actual and paperwork.

Managing credit notes and returns from customers.

Checking proof of deliveries and uploading pods to our in-house system.

To provide back-up support for stock control and the customer services team.

General administrative support to the team and the Logistics and Customer Services Manager.

Check invoices for third party warehouses/transport and resolve any queries.

Be the first point of contact in the team for relevant accounts of the Customer Managers at Veetee.

Communicate with production departments to highlight shortages and request production dates.

Support inter-departments by compiling reports in response to requests across a range of supply related issues such as: Stock availability, service levels and stock availability.

Work with warehouse and accounts teams to resolve any issues on goods receipt.

Monitoring daily dispatch schedules, making updates as required.

Booking external transport using hauliers’ portals, raising transport PO’s, producing labels and supporting paperwork.

Ensuring sample orders and process and packed.

Organising collections from customers checking and processing all relevant documentation associated with the return.

Carry out cash sales for employees.

Any other reasonable duties, responsibility or requests that may be issued by management from time to time

Skills, Knowledge and Experience:

Strong previous experience within a similar role in a fast paced environment.

GCSEs in English and Maths at Grade A-C (4-9) or equivalent.

Good understanding of supply chain processes.

Highly analytical, numerate and a good problem solver.

Able to work in a fast-paced environment with the ability to complete tasks in a timely and accurate manner.

Excellent organisational skills.

Great interpersonal and communication skills.

ERP/MRP systems experience is advantageous.

Ability to work with a varied stakeholder group.