Senior Library Customer Advisor

Nottingham City Council; Nottingham; On-site; GBP 27,000; Full time

Job summary

A local government council in Nottingham seeks a Senior Library Customer Advisor to enhance community engagement and deliver excellent customer service. Responsibilities include leading a team, organizing library events, and promoting literacy and well-being. Candidates should possess library experience, strong communication skills, and the ability to motivate others. The position is on-site with a starting salary of £26,824 per annum for 21 hours per week.

Benefits

Competitive pay

Great leave entitlement

Access to a generous pension scheme

Qualifications

• Experience in library environments advocating for library services.
• Skills in motivating and coordinating front-line teams and volunteers.
• Proficiency in handling a variety of customer queries effectively.

Responsibilities

• Deliver exceptional customer service in a library setting.
• Facilitate engaging events and activities for library users.
• Support community needs through library services.

Skills

Library work experience

Good communication skills

Ability to assist in promoting literacy and wellbeing

Technical skills for customer support

Job description

Contract Type: Permanent

Working Hours: 21 hours per week based on a 3-week rota

Worker Type: Onsite Worker

Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro rata for part-time)

Location:Meadows Library, Wilford Grove, Nottingham, NG2 2DR

We've got an exciting opportunity available for talented individuals to join our team at Nottingham City Libraries - perhaps this is the opportunity you've been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

The Senior Library Customer Advisor plays a vital role in creating a welcoming, inclusive and engaging environment for all library users.

The position involves delivering exceptional customer service, ensuring a positive experience for all visitors. Collaborating with a team of Library Customer Advisors, the postholder will encourage greater engagement with library services by offering guidance and support, ensuring the needs of the community remain central to the library experience.

About You

The ideal candidate will have:

• Library work experience and be a good advocate for libraries
• Ability to assist and deliver activities that promote literacy, wellbeing and educational aspirations, working with colleagues, volunteers, and partners to create a vibrant and inclusive library space.
• Ability to support and motivate front-line colleagues, including volunteers, to foster open communication and alignment between service development and day-to-day operations.
• Lead the team to achieve and maintain a high standard of presentation for library stock and resources and coordinate and lead on library events and activities.
• Good communication skills including good customer service and being able to respond to a range of enquiries, in person, by phone, written or through alternative platforms including supporting customers with the completion of online and paper forms.
• A range of technical skills to respond to customers, including good computer knowledge, to enable them to carry out tasks within the library.
• Ability to process stock and file alphabetically and numerically, and to be able to confidently promote, deliver and support a programme of events.

A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Sandra Edis - Communities Library Manager, by email at [e-mail]

Closing Date: 1st October 2025

Interviews will be held: w/c 6th October 2025

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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