Senior Liability Claims Handler

Sedgwick; Leeds; Hybrid; GBP 38,000 - 65,000; Full time

Benefits offered by this job

SIPP

Private healthcare

Life assurance

Holiday 25 days + BH

Flexible working from office or home

EAP

Income protection

Dental cover

Cycle to work

Season ticket loan

Job summary

Sedgwick is seeking a Senior Liability Claims Handler to join our UK-wide team. You’ll manage a varied caseload of Employers' Liability, Public Liability and Third Party Property Damage claims, with flexible hybrid working arrangements.

You will investigate policy coverage and liability, gather evidence, negotiate settlements on behalf of insurers and corporate clients, and handle claims through to conclusion, working independently and with referrals where appropriate.

Qualifications

• Thorough knowledge of current case law, common law/statutes, and regulations.
• Insurance qualifications are desirable, but relevant experience is equally valued.
• Strong team working and collaboration skills.
• Good understanding of insurance law and policy wording interpretation.
• Knowledge of contract, statute, and civil liability.
• Strong investigation skills and attention to detail.
• Ability to work with corporate clients, small businesses, insurers, and brokers.
• Influencing skills to gain agreement on proposals and ideas.
• Effective listening and empathetic response skills.
• Clear and concise communication skills.
• Motivation to provide prompt, efficient and personalised service to both external and internal customers.

Responsibilities

• Manage a varied caseload of Employers' Liability (EL) and Public Liability (PL) injury claims, alongside Third Party Property Damage claims, with flexible working arrangements including hybrid options.
• Investigate allegations against policyholders, provide liability analysis, gather relevant evidence and maintain thorough records.
• Identify potential fraud risks and communicate with all parties; manage litigated files where required.
• Negotiate settlements on behalf of insurers and corporate clients; handle claims through to conclusion, independently or with referral when appropriate.

Skills

Case law knowledge

Insurance qualifications

Teamwork

Insurance law interpretation

Contract and liability

Investigation skills

Corporate & broker relationships

Influencing skills

Active listening

Clear communication

Customer service mindset

Job description

United Kingdom

Leeds

Full time

R71685

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Senior Liability Claims Handler

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Senior Liability Claims Handler/ Senior Desktop Liability Adjuster, based anywhere in the UK.

We're looking for dedicated liability professionals to join our growing team. In this role, you'll manage a varied caseload of Employers' Liability (EL) and Public Liability (PL) injury claims, alongside Third Party Property Damage claims, with flexible working arrangements including hybrid options.

This is a technical, customer-focused role involving the investigation of policy coverage and legal liability, negotiation and settlement of claims on behalf of our insurer and corporate clients, and the handling of both injury and property damage claims through to conclusion, working independently and under referral where appropriate.

You will investigate allegations made against policyholders, provide detailed liability advice, gather and assess relevant evidence, identify potential fraud risks, maintain proactive communication with all parties, manage litigated files where required, and ensure accurate record keeping and correspondence throughout the claims lifecycle.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, motor, product and professional liability claims, helping clients protect their brands and reputations when it matters most.

The skills you will have when you apply:

• Thorough knowledge of current case law, common law/statutes, and regulations.

• Insurance qualifications are desirable, but relevant experience is equally valued.

• Strong team working and collaboration skills.

• Good understanding of insurance law and policy wording interpretation.

• Knowledge of contract, statute, and civil liability.

• Strong investigation skills and attention to detail.

• Ability to work with corporate clients, small businesses, insurers, and brokers.

• Influencing skills to gain agreement on proposals and ideas.

• Effective listening and empathetic response skills.

• Clear and concise communication skills.

• Motivation to provide prompt, efficient and personalised service to both external and internal customers.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Employee assistance programme for employee wellbeing

• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com