Senior / Level 3 Helpdesk Engineer

ZipRecruiter; Nottingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A growing Managed IT Services Provider is seeking an experienced 3rd Line Support IT Engineer to join their team. The role involves delivering high-level technical support, troubleshooting various infrastructures, and mentoring junior engineers. The company values a customer-first approach and offers flexible working options. Join them to work with modern tools and technologies while contributing to exciting projects.

Benefits

Flexible working options

Supportive team culture

Opportunities for professional growth

Qualifications

• Proven experience in a 3rd Line Support or senior technical role.
• Strong understanding of network technologies.
• Solid Windows Server and Linux admin skills.

Responsibilities

• Deliver high-level technical support for client IT environments.
• Act as a trusted technical point of contact for key clients.
• Assist with project delivery, including migrations and upgrades.

Skills

Communication

Problem Solving

Self-motivation

Education

Relevant certifications

Tools

PowerShell

Bash

Hyper-V

VMware

Microsoft 365

Azure

Job description

Job Description

Job Title: 3rd Line Support IT Engineer

Location: [Insert Location or "Hybrid / Remote / On-site"]

Type: Full-time, Permanent

Salary: Competitive, based on experience

About Supere

Supere is a growing Managed IT Services Provider supporting businesses across the UK. We focus on practical, reliable IT with a personal approach, helping clients stay secure, productive and ahead of the curve.

We’re now looking for an experienced 3rd Line Support Engineer to join our technical team. If you’re passionate about solving complex problems, delivering excellent customer service, and working with a broad range of technologies, we want to hear from you.

Key Responsibilities

• Deliver high-level technical support for client IT environments, resolving escalated 2nd/3rd line incidents and service requests.
• Act as a trusted technical point of contact for key clients, maintaining excellent communication and service.
• Troubleshoot and support a wide range of infrastructure including:
• Switches, routers, and firewalls (e.g. Cisco, HP, Ubiquiti, WatchGuard)
• Windows and Linux servers
• Microsoft 365 and Exchange
• Microsoft Intune
• Microsoft Azure (VMs, networking, )
• Virtualisation platforms (e.g. Hyper-V, VMware)
• Assist with project delivery, including migrations, deployments, and infrastructure upgrades.
• Document solutions, procedures, and client environments clearly and thoroughly.
• Mentor junior engineers where needed.

Requirements

• Proven experience in a 3rd Line Support or senior technical role.
• Strong understanding of network technologies: Layer 2/3 switching, routing, VLANs, VPNs, and firewalls.
• Solid Windows Server and Linux admin skills.
• Confident with Microsoft 365 and Intune deployments and policy design.
• Experience with Azure – particularly in , networking, and virtual machines.
• Virtualisation experience with Hyper-V or VMware.
• Excellent communication skills and a customer-first mindset.
• Well-organised, self-motivated, and capable of managing priorities under pressure.

Desirable

• Experience working for or with an MSP or IT Services provider.
• Exposure to monitoring tools, RMM platforms, or scripting (PowerShell, Bash).
• Relevant certifications (e.g. Microsoft, CompTIA, Cisco, Azure) are a bonus.

Why Join Supere?

• A chance to work across varied environments with modern tools and technologies.
• Supportive team culture that values technical input and professional growth.
• Flexible working options and a people-first approach.
• Opportunities to get involved in exciting projects and shape how we deliver IT.

Apply now and help us deliver expert IT the right way – with quality, integrity, and a smile.