Senior / Level 3 Helpdesk Engineer

Supere; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking Managed IT Services Provider as a Senior Helpdesk Engineer. This role offers the opportunity to tackle complex technical challenges while delivering exceptional customer service. You will work with a diverse range of technologies, providing high-level support and acting as a trusted point of contact for key clients. With a focus on professional growth and a supportive team culture, this position allows you to contribute to exciting projects that shape the future of IT delivery. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Benefits

Flexible Working Options

Supportive Team Culture

Opportunities for Professional Growth

Involvement in Exciting Projects

Qualifications

• Proven experience in a 3rd Line Support or senior technical role.
• Strong understanding of network technologies, including firewalls and VPNs.
• Excellent communication skills and a customer-first mindset.

Responsibilities

• Deliver high-level technical support for client IT environments.
• Troubleshoot and support a wide range of infrastructure including servers and networking.
• Document solutions and mentor junior engineers.

Skills

3rd Line Support Experience

Network Technologies

Windows Server Administration

Linux Administration

Microsoft 365 Deployment

Azure Services

Virtualization (Hyper-V, VMware)

Excellent Communication Skills

Tools

Cisco

HP

Ubiquiti

WatchGuard

PowerShell

Bash

Job description

Supere Nottingham, England, United Kingdom

Senior / Level 3 Helpdesk Engineer

Location: [Insert Location or "Hybrid / Remote / On-site"]

Type: Full-time, Permanent

Salary: Competitive, based on experience

About Supere

Supere is a growing Managed IT Services Provider supporting businesses across the UK. We focus on practical, reliable IT with a personal approach, helping clients stay secure, productive, and ahead of the curve.

We’re now looking for an experienced 3rd Line Support Engineer to join our technical team. If you’re passionate about solving complex problems, delivering excellent customer service, and working with a broad range of technologies, we want to hear from you.

Key Responsibilities

1. Deliver high-level technical support for client IT environments, resolving escalated 2nd/3rd line incidents and service requests.
2. Act as a trusted technical point of contact for key clients, maintaining excellent communication and service.
3. Troubleshoot and support a wide range of infrastructure including switches, routers, firewalls (e.g., Cisco, HP, Ubiquiti, WatchGuard), Windows and Linux servers, Microsoft 365, Exchange, Intune, Azure (VMs, networking, identity), virtualization platforms (Hyper-V, VMware).
4. Assist with project delivery, including migrations, deployments, and infrastructure upgrades.
5. Document solutions, procedures, and client environments clearly and thoroughly.
6. Mentor junior engineers where needed.

Requirements

1. Proven experience in a 3rd Line Support or senior technical role.
2. Strong understanding of network technologies: Layer 2/3 switching, routing, VLANs, VPNs, firewalls.
3. Solid Windows Server and Linux admin skills.
4. Confident with Microsoft 365 and Intune deployments and policy design.
5. Experience with Azure—particularly in identity, networking, and virtual machines.
6. Virtualization experience with Hyper-V or VMware.
7. Excellent communication skills and a customer-first mindset.
8. Well-organized, self-motivated, and capable of managing priorities under pressure.

Desirable

1. Experience working for or with an MSP or IT Services provider.
2. Exposure to monitoring tools, RMM platforms, or scripting (PowerShell, Bash).
3. Relevant certifications (e.g., Microsoft, CompTIA, Cisco, Azure) are a bonus.

Why Join Supere?

1. A chance to work across varied environments with modern tools and technologies.
2. Supportive team culture that values technical input and professional growth.
3. Flexible working options and a people-first approach.
4. Opportunities to get involved in exciting projects and shape how we deliver IT.

Apply now and help us deliver expert IT the right way – with quality, integrity, and a smile.