Senior Lean & AI-Driven Process Excellence Lead

Culligan UK Services Limited; Wolverhampton; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay (after qualifying)

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 access to Employee Assistance Pro

Access to on-going learning and online

Onsite parking available

Life Assurance Scheme

Job summary

Culligan UK Services Limited is seeking an experienced Lean Manager to drive continuous improvement across Customer Experience, Sales, Operations, and Finance. You will lead workshops, map end-to-end processes and embed lean thinking with AI-enabled enhancements to deliver measurable value for customers and the business.

The role requires coaching teams, influencing senior leaders and delivering cross-functional improvements with a focus on customer satisfaction and operational excellence.

Qualifications

• Proven experience delivering Lean/CI programmes in service or customer-facing environments.
• Strong knowledge of Lean principles and structured problem solving.
• Experience mapping processes, facilitating workshops, driving change across departments.
• Ability to influence senior leadership and coach stakeholders.
• Track record of measurable improvements in customer, operations or finance.
• Knowledge of CX metrics such as NPS, CES and FCR.
• Experience identifying automation or AI-led improvements.
• Lean Six Sigma Green Belt or equivalent advantageous.

Responsibilities

• Lead, coach and develop a team of CI, Business Analysis and AI specialists.
• Drive cross-functional improvement initiatives across CX, Sales, Ops, Service, Key Accounts and Finance.
• Facilitate workshops, Kaizen events and structured problem solving to identify opportunities.
• Review end-to-end processes to identify waste, delays, data errors and failure demand.
• Design and implement future-state processes, standards, process maps and RACI.
• Embed Lean Daily Management and visual management across teams.
• Coach managers in Lean thinking, root-cause analysis, standard work and corrective actions.
• Develop QA and audit frameworks to sustain improvements.
• Track and report benefits, ensuring ownership within ops teams.
• Support AI-enabled tools adoption to boost efficiency and scalability.
• Partner with senior stakeholders to translate strategy into measurable changes.
• Lead initiatives to improve customer satisfaction, First Contact Resolution and reliability.

Skills

Lean management

Continuous improvement

Process mapping

Workshop facilitation

Stakeholder coaching

AI-enabled improvements

Kaizen

Root cause analysis

Change leadership

Education

Lean Six Sigma Green Belt

Tools

Automation tools

Job description

Culligan UK Services Limited is seeking an experienced Lean Manager to drive continuous improvement across Customer Experience, Sales, Operations, and Finance. You will lead workshops, map end-to-end processes and embed lean thinking with AI-enabled enhancements to deliver measurable value for customers and the business.

The role requires coaching teams, influencing senior leaders and delivering cross-functional improvements with a focus on customer satisfaction and operational excellence.