Lean & AI-Driven CX Improvement Lead

Culligan UK limited; Wolverhampton; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay (after qualifying):

Cycle to Work Scheme Available

Employee Reward & Discount Platform

24/7 Employee Assistance Program

Online learning access

Onsite parking

Life Assurance Scheme

Job summary

Culligan UK Limited is seeking an experienced Lean Manager to lead continuous improvement across the business, driving customer experience transformations and operational excellence. The role sits at the heart of the Customer Experience transformation agenda, partnering with Customer Experience, Sales, Operations, Key Accounts and Finance to remove waste and embed lasting improvements.

You will combine Lean methodologies with process optimisation and AI-enabled solutions to deliver measurable

Qualifications

• Experience delivering Lean or CI programmes in service/customer-experience environments.
• Strong understanding of Lean principles and structured problem-solving techniques.
• Experience mapping processes, facilitating workshops, and driving change across departments.
• Ability to influence senior stakeholders and coach teams to sustain improvements.

Responsibilities

• Lead Continuous Improvement, Business Analysis and AI initiatives across Customer Experience, Sales, Operations, Service, Key Accounts and Finance.
• Facilitate workshops, Kaizen events and problem-solving sessions to identify opportunities.
• Review end-to-end processes to identify waste, delays and data errors; design future-state processes and RACI frameworks.
• Embed Lean Daily Management and visual management across teams; coach managers in Lean thinking and root-cause analysis.
• Develop QA and audit frameworks to ensure improvements remain effective; track and report benefits.
• Support adoption of AI-enabled tools and automation to improve efficiency and scalability.
• Partner with senior stakeholders to translate strategic objectives into measurable changes.

Skills

Lean principles

Continuous Improvement

Workshop facilitation

Stakeholder management

Automation / AI-enabled improvements

Coaching & leadership

Process mapping

Root cause analysis

Kaizen events

Visual management

Education

Lean Six Sigma Green Belt

Lean Practitioner certification

Job description

Culligan UK Limited is seeking an experienced Lean Manager to lead continuous improvement across the business, driving customer experience transformations and operational excellence. The role sits at the heart of the Customer Experience transformation agenda, partnering with Customer Experience, Sales, Operations, Key Accounts and Finance to remove waste and embed lasting improvements.

You will combine Lean methodologies with process optimisation and AI-enabled solutions to deliver measurable