Senior Leader, Response & Fire Control Operations

Shropshire Fire and Rescue Service; Telford; On-site; GBP 57,000 - 63,000; Full time

Benefits offered by this job

Pension scheme

Occupational health

Paycare health benefits

Learning opportunities

Inclusive working environment

Impact on frontline service

Job summary

Shropshire Fire and Rescue Service seeks a Group Manager – Response and Fire Control to lead and integrate Response and Fire Control functions from the Telford region. This permanent role requires strategic leadership, strong governance and a focus on resilience.

It will oversee resource management, 42-hour weeks and a 9‑day fortnight duty system. The role is based at Telford Fire Station with travel across the Service area.

Qualifications

• Substantial leadership experience in a fire and rescue service or comparable operational environment.
• Experience of Fire Control, operational response, emergency communications or another safety-critical function.
• Strong understanding of mobilising, operational preparedness, assurance and organisational learning.
• Experience of leading complex projects and organisational change.
• Strong judgement, communication and stakeholder-management skills.
• Commitment to staff development, wellbeing, inclusion and the Core Code of Ethics.

Responsibilities

• Lead Fire Control, including its people, performance, resilience and wellbeing.
• Maintain effective emergency call handling, mobilising and incident support arrangements.
• Provide strategic leadership for operational preparedness, assurance and organisational learning.
• Lead projects, change and collaborative control room arrangements.
• Ensure legislation, national guidance, Fire Standards and operational learning are embedded in practice.
• Manage resources, budgets and partnerships effectively.

Skills

Leadership experience

Fire Control

Operational response

Mobilising

Organisational learning

Project management

Stakeholder management

Education

Relevant qualifications

Tools

Emergency communications systems

Job description

Shropshire Fire and Rescue Service seeks a Group Manager – Response and Fire Control to lead and integrate Response and Fire Control functions from the Telford region. This permanent role requires strategic leadership, strong governance and a focus on resilience.

It will oversee resource management, 42-hour weeks and a 9‑day fortnight duty system. The role is based at Telford Fire Station with travel across the Service area.