Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Stockport; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A law firm in Stockport is seeking a Senior/Lead IT Support Analyst to lead desktop support operations and mentor team members. This hybrid role requires extensive IT experience, particularly in law firm environments, utilizing advanced troubleshooting techniques for end-user productivity.

Qualifications

• 10+ years in IT support experience.
• 3+ years within a law firm.
• Mentoring and training experience.

Responsibilities

• Provide support for desktop/laptop systems to ensure productivity.
• Use troubleshooting techniques for user technology issues.
• Mentor and train team members, share best practices.

Skills

Technical support for O365

Azure

Intune

iManage

Network protocols

Job description

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Senior/Lead IT Support Analyst - Law Firm, Stockport

Client:

Location: Stockport, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities:

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate desktop-support activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when issues need to be escalated.

Skills Required:

• 10+ years in IT support experience, with 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.