Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Ipswich; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

A leading law firm in Ipswich is seeking a Senior/Lead IT Support Analyst. This role involves advanced technical support and team leadership, ensuring productivity through effective troubleshooting and mentorship. Candidates must possess significant IT support experience, particularly in a law firm context, and will enjoy hybrid working conditions.

Qualifications

• 10+ years in IT Support experience, with 3+ years within a law firm.
• Knowledge of various IT protocols and relevant software tools.

Responsibilities

• Provide advanced troubleshooting and IT support for desktop/laptop systems.
• Mentor and train team members while serving as local team lead.

Skills

IT Support

Technical Support for O365

Active Directory (AD)

Azure

Intune

iManage

Bighand

Intapp

SCCM

Mobile Device Support (Apple/Android)

Job description

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Senior/Lead IT Support Analyst - Law Firm, Ipswich

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EU work permit required:

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate desktop support activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is needed.

Skills Required

• 10+ years in IT Support experience, with 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.