Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Chelmsford; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading law firm in Chelmsford is seeking a Senior/Lead IT Support Analyst. This pivotal role involves supporting complex desktop/laptop systems, leading local IT initiatives, and mentoring junior team members. With over 10 years of experience required, this position offers a hybrid work arrangement.

Qualifications

• 10+ years in IT support, with 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya.

Responsibilities

• Support desktop/laptop computer systems ensuring productivity.
• Use advanced troubleshooting techniques for user issues.
• Mentor and train team members, sharing best practices.
• Lead and document software rollouts and pre-pilots.

Skills

IT Support Experience

O365

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Apple/Android Mobile Devices

Job description

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Senior/Lead IT Support Analyst - Law Firm, Chelmsford

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EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate the desktop-support-related activities of team members and serve as the back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
• Actively participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is necessary.

Skills Required

• 10+ years in IT Support experience, with 3+ years within a law firm is essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & network protocols.

This role offers hybrid working - 2 days WFH.