Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading law firm in Glasgow seeks a Senior/Lead IT Support Analyst to provide critical IT support while leading a local team. The role requires extensive IT support experience, specifically within law firms, and involves troubleshooting complex user issues while mentoring junior staff. This position also offers the flexibility of hybrid working, enhancing work-life balance for the successful candidate.

Qualifications

• 10+ years of IT Support experience.
• 3+ years within a law firm.
• Ability to mentor and share knowledge.

Responsibilities

• Provide support for complex desktop/laptop systems.
• Use advanced troubleshooting techniques for technology-related issues.
• Mentor and train team members.

Skills

IT Support experience

Technical support for O365

Troubleshooting

Mentoring

Tools

O365

Azure

Intune

iManage

SCCM

Avaya

Job description

Social network you want to login/join with:

Senior/Lead IT Support Analyst - Law Firm, Glasgow

Location: Glasgow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide backup support to the Regional IT Director and/or IT Manager.
• Coordinate desktop-support activities of team members and serve as backup to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices as needed.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is necessary.

Skills Required

• 10+ years in IT Support experience, with 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.