Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; City of Edinburgh; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading law firm seeks a Senior/Lead IT Support Analyst to provide technical support and leadership within their Edinburgh office. The role requires extensive IT experience, particularly in a legal environment, and involves mentoring junior staff. Hybrid working options are available, with 2 days remote each week.

Qualifications

• 10+ years in IT support experience, essential.
• 3+ years within a law firm.
• Mentorship and training experience.

Responsibilities

• Provide support for complex desktop/laptop systems to ensure productivity.
• Use advanced troubleshooting techniques for technology-related issues.
• Act as a local team lead and coordinate support activities.
• Mentor and train team members, sharing knowledge as needed.

Skills

IT Support Experience

O365

Active Directory

Azure

Intune

iManage

Bighand

Intapp

SCCM

Avaya

Mobile Device Support

Network Protocols

Job description

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Senior/Lead IT Support Analyst - Law Firm, edinburgh

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Client:

Location:

edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Coordinates the desktop-support-related activities of team members and serves as the back-up to the Regional IT Director and/or IT Manager as needed
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support experience, 3 years+ within a law firm is Essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols.

This role offers hybrid working - 2 days WFH.