Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Chester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading law firm in Chester seeks a Senior/Lead IT Support Analyst with extensive experience, particularly in supporting law firm operations. The role involves providing technical support, mentoring staff, and leading desktop support initiatives while offering a hybrid working arrangement with 2 days WFH.

Qualifications

• 10+ years IT Support experience, 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, and other IT tools.

Responsibilities

• Provide complex IT support to ensure end-user productivity.
• Mentor and train team members; lead project roll-outs.

Skills

IT Support experience

Technical support for O365

Technical support for AD

Technical support for Azure

Technical support for Intune

Technical support for iManage

Technical support for Bighand

Technical support for Intapp

Technical support for SCCM

Technical support for Avaya

Technical support for Apple/Android

Network protocols

Job description

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Senior/Lead IT Support Analyst - Law Firm, chester

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Client:

Location:

chester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Coordinates the desktop-support-related activities of team members and serves as the back-up to the Regional IT Director and/or IT Manager as needed
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support experience, 3 years+ within a law firm is Essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols.

This role offers hybrid working - 2 days WFH.