Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Telford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in Telford is seeking a Senior/Lead IT Support Analyst to ensure the efficient functioning of IT systems. The role requires over 10 years of IT support experience, with specific duties including advanced troubleshooting, mentoring team members, and supporting various technologies including O365 and Azure. The position supports a hybrid work model, allowing flexibility with two work-from-home days each week.

Qualifications

• 10+ years in IT Support experience, 3+ years in a law firm.
• Advanced troubleshooting skills.
• Experience mentoring team members.

Responsibilities

• Provide complex desktop/laptop support to ensure productivity.
• Mentor and train team members on best practices.
• Coordinate desktop-support activities within the team.

Skills

Technical support for O365

AD expertise

Azure knowledge

Intune management

iManage proficiency

Technical support for Apple/Android devices

Network protocols understanding

Job description

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Senior/Lead IT Support Analyst - Law Firm, Telford

Client:

Location:

Telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

5

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support for desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager.
• Coordinate desktop-support activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed.
• Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned.
• Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs.
• Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when issues need to be escalated.

Skills Required

• 10+ years in IT Support experience, with 3+ years within a law firm.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols.

This role offers hybrid working - 2 days WFH.