Senior/Lead IT Support Analyst - Law Firm

JR United Kingdom; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading law firm is seeking a Senior/Lead IT Support Analyst in Birmingham to provide advanced technical support and lead local IT activities. The successful candidate will utilize extensive experience gained from working within a law firm to ensure smooth operations and deliver solutions to technology-related issues. The role offers hybrid working arrangements with two days of remote work, allowing flexibility for the candidate.

Qualifications

• 10 years+ in IT Support experience.
• 3 years+ within a law firm is essential.

Responsibilities

• Provides support for complex desktop/laptop systems to ensure end-user productivity.
• Mentors and trains other team members, sharing knowledge and best practices.
• Participates in software pre-pilots, pilots, and roll-outs.

Skills

Technical support for O365

Active Directory (AD)

Azure

Intune

iManage

Bighand

Intapp

SCCM

Network protocols

Apple/Android mobile devices

Job description

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Senior/Lead IT Support Analyst - Law Firm, birmingham

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Client:

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.

Job Responsibilities

• This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Coordinates the desktop-support-related activities of team members and serves as the back-up to the Regional IT Director and/or IT Manager as needed
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support experience, 3 years+ within a law firm is Essential.
• Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols.

This role offers hybrid working - 2 days WFH.