Senior Lead, Internal Communications & Engagement

Arriva UK Bus Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Arriva UK Bus Limited is seeking a seasoned Head of Internal Communications to lead colleague and operational communications across the business. You will shape messaging across intranet, email, digital channels and events, ensuring information is timely, clear and actionable to support performance and change initiatives.

You will partner with senior leaders to translate priorities into engaging communications for frontline and office teams, driving alignment and colleague engagement in a

Qualifications

• Significant experience leading internal, colleague or operational communications in a large organisation.
• Ability to translate business priorities into clear, actionable communications for dispersed workforces.
• Strong writing, editing and storytelling skills; able to simplify complex information.

Responsibilities

• Lead planning, governance and delivery of colleague and operational communications.
• Develop and deliver internal communication strategies that support priorities and transformations.
• Translate complex business information into engaging, messages for frontline and office teams.
• Build engagement through clear messaging across intranet, email, digital channels and events.
• Coach leaders to communicate confidently with consistent guidance and toolkits.
• Oversee content creation across multiple platforms and measure engagement for continuous improvement.

Skills

Internal communications

Stakeholder management

Content strategy

Storytelling

Crisis communications

Change communications

Leadership influence

Tools

SharePoint

Staffbase

Viva Engage

Canva

Job description

Arriva UK Bus Limited is seeking a seasoned Head of Internal Communications to lead colleague and operational communications across the business. You will shape messaging across intranet, email, digital channels and events, ensuring information is timely, clear and actionable to support performance and change initiatives.

You will partner with senior leaders to translate priorities into engaging communications for frontline and office teams, driving alignment and colleague engagement in a